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The contract is between:

• the landlord, whose name, address, OIB, bank account and contact email are listed in the Basic Terms; and

• the tenant or tenants, whose names, addresses and ID or passport numbers are also listed in the Basic Terms.

If there are multiple tenants in the same apartment, they are jointly and severally liable, which means each tenant is responsible for the full rent and all costs, not just “their share”.

It depends on the property and the contract. Your Tenancy Agreement will state one of the following:

1. Utilities are included in the rent

2. Utilities are paid by consumption (based on actual bills)

3. Utilities are paid as a fixed / lump-sum amount, in addition to the rent

Always check your contract to see which option applies to you.

This is also visible during the booking/reservation for each property.

Yes, in most cases we or the landlord can provide:

• a confirmation of your tenancy and

• a statement of rent paid, based on the records you and the landlord have kept.

If you know you will need this for your university, employer or future landlord, it is helpful to:

• keep your own proof of payments (bank statements, transfer confirmations), and

• request the confirmation before or shortly after your move-out, while everything is still fresh.

Check out the STAY section

As a rule: No.

• The deposit is not a prepayment of rent.

• You must continue to pay monthly rent as usual until the end of your tenancy.

Only if there is a clear written agreement with the landlord (signed or confirmed in writing) that the deposit will be used as payment for the last month’s rent can this be done. Without such a written agreement, skipping the last rent payment and “using the deposit” is considered unpaid rent.

Rent changes depend on what is written in your Tenancy Agreement.

Some contracts:

• fix the rent for the entire duration (no increases),

• include annual indexation (adjustments based on inflation/index), or

• allow a rent increase after a certain period (e.g. at renewal), with written notice.

If there is no clause allowing rent increases during the fixed term, the rent usually stays the same until the end of that period, unless you and the landlord agree in writing to change it.

No. HomeInZagreb does not own any of the apartments or rooms.

We work as an intermediary (agency) between you, the tenant, and the property owner (landlord).

The apartments are always owned by individual landlords or companies, not by HomeInZagreb.

We don’t just help tenants – we also help landlords to:

• understand the needs and habits of international students and young professionals,

• prepare and present their property in a way that suits this target group,

• stay informed about legal and practical obligations (contracts, registration of stay, taxes, etc.),

• get structured feedback from tenants so they can improve the property over time.

This balanced approach makes cooperation smoother and increases the chances of a stable, long-term tenancy for everyone.

The monthly rent amount is written in the Basic Terms and repeated in the rent article. There is also a payment schedule table that shows:

• which rental period each payment covers, and

• the exact due date for each month (for example, rent for January due on January 1).

Rent is paid directly to the landlord, using the bank account listed in the contract. If the rent is not paid on time, the landlord can:

• charge statutory default interest for every day of delay, and

• if you are more than 15 days late, terminate the agreement and keep the deposit.

In some cases, landlord and tenant may agree on a different payment arrangement only for the first and last month, but this must be mutual and in line with the contract.

No.

When the landlord accepts your inquiry, the property is provisionally reserved for you, but the booking is not yet fully confirmed.

Your booking becomes fully confirmed only when:

1. You receive a payment request for the service fee and security deposit,

2. You pay the service fee and deposit within the given deadline, and

3. HomeInZagreb sends written confirmation documents to both you and the landlord.

Before these payments are received and confirmed, the landlord and HomeInZagreb may still offer the property to other interested tenants if you do not proceed.