Last updated: May 27, 2026
Valid from: May 27, 2026
These Terms & Conditions (“Terms”) govern the use of the website and services provided by Select Home j.d.o.o., operating under the brand HomeInZagreb (“HomeInZagreb”, “we”, “us”, “our”), to prospective tenants, tenants, landlords, property owners, partners, companies, universities, colleges, website visitors and other users (“you”, “your”).
By using our website, submitting an inquiry, requesting a booking, paying a service fee, paying a security deposit, signing documents, communicating with HomeInZagreb, submitting property information, or entering into a tenancy arranged or coordinated through HomeInZagreb, you confirm that you have read, understood and accepted these Terms.
These Terms apply together with any specific agreements or documents related to your booking, rental or cooperation with HomeInZagreb, including but not limited to the offer, booking confirmation, service terms, cancellation policy, tenancy agreement, landlord agreement, client/service agreement, house rules, move-in records, move-out records, deposit-related forms, payment instructions and any written agreements between the tenant, landlord and/or HomeInZagreb.
If there is a conflict between these Terms and a signed agreement, booking confirmation or other specific written agreement, the signed agreement or specific written agreement will prevail, unless mandatory law requires otherwise.
The Tenant Handbook and Landlord Guide are practical guidance documents. They do not replace the signed tenancy agreement, booking confirmation, cancellation terms, these Terms or applicable law.
Important: These Terms are not a tenancy agreement. They explain how HomeInZagreb, our website and our booking/support process operate.
1. About HomeInZagreb
HomeInZagreb is a brand operated by:
Select Home j.d.o.o.
Dardska 3
10000 Zagreb, Croatia
OIB: 76915079150
Identification code: 118/2015
Office
Svetice 24
10000 Zagreb, Croatia
Email: office@homeinzagreb.com
Website: www.homeinzagreb.com
HomeInZagreb is a local Zagreb-based housing agency helping international students, young professionals, companies, universities, colleges and landlords with mid- to long-term housing in Zagreb.
HomeInZagreb acts as a real estate agency, intermediary, reservation coordinator and support provider between tenants and landlords. We do not own the properties listed on our website unless this is expressly stated in writing.
Each property is owned by a private landlord, company or other legal owner. The landlord remains responsible for the property, its legal availability, condition, safety, maintenance, repairs, rental terms and compliance with the tenancy agreement.
HomeInZagreb may assist with property listings, communication, booking coordination, documentation, payment instructions, service fee collection, security deposit handling where applicable, move-in and move-out guidance, and general support before, during and after the stay.
HomeInZagreb provides local agency and accommodation support services. Some inquiries, bookings, payments, documents and communication may be handled online or remotely through the website, email, forms, electronic signatures, payment links or other digital tools.
2. Scope of Services
HomeInZagreb may provide some or all of the following services:
- Publishing property listings with photos, descriptions, prices, availability and key rental conditions.
- Collecting inquiries from prospective tenants.
- Forwarding tenant requests to landlords.
- Coordinating communication between tenants and landlords.
- Confirming availability and rental conditions.
- Issuing payment instructions for the HomeInZagreb service fee and, where applicable, the security deposit.
- Helping with booking confirmation.
- Supporting preparation and signing of tenancy agreements or related documents.
- Providing guidance about move-in, stay, move-out, deposit, utilities, cleaning, house rules and registration options.
- Assisting with communication during the rental period where needed.
- Providing landlord-facing guidance about property preparation, listing accuracy, move-in, move-out, utilities and deposit handling.
- Using digital tools, forms, CRM systems and electronic communication to support the rental process.
HomeInZagreb does not provide legal, tax, immigration, financial or insurance advice. Any information provided by HomeInZagreb is general and practical in nature and should not replace advice from a qualified professional or competent public authority.
3. Acceptance of Terms
By using our website or services, you agree to these Terms.
You accept these Terms when you browse or use the HomeInZagreb website, create an account, submit an inquiry, request a booking, pay a service fee, pay a security deposit, sign a tenancy agreement or related document, communicate with HomeInZagreb regarding a property, inquiry, booking or rental, use our support before, during or after the rental period, submit property information as a landlord, or cooperate with HomeInZagreb as a landlord, partner, company, university or other organization.
If you do not agree with these Terms, you should not use our website or proceed with any booking or cooperation through HomeInZagreb.
If you use our services on behalf of another person, such as a child, friend, employee, student, client or company, you confirm that you are authorized to act on their behalf and that they are aware of and accept these Terms.
4. User Eligibility
Our services are primarily intended for adult students, young professionals, companies, universities, colleges, landlords and other adults seeking or providing housing in Zagreb.
By using our services, you confirm that you are at least 18 years old, or, if you are under 18, that your parent or legal guardian is involved and approves the use of our services and any related agreements.
Adult tenants must normally remain the main contact persons for the booking and rental relationship, even if a parent, guardian, company, university or third party helps with payment or communication.
Users are expected to communicate honestly, provide accurate information, respect deadlines and respond within reasonable timeframes during the booking and rental process.
5. Website Use and Account
5.1 Website Content
The content on the HomeInZagreb website is provided for information, marketing and booking coordination purposes.
We make reasonable efforts to keep property information accurate and up to date. However, property details may change over time, including furniture, equipment, decoration, availability, pricing, utility arrangements, cleaning conditions, house rules, residence-registration options and other rental terms.
The information shown on the HomeInZagreb website, offer or written booking communication at the time an inquiry or booking is confirmed is the basis for the rental conditions, unless otherwise clearly agreed in writing.
5.2 Account and User Information
Some website features may require users to create an account or submit personal information.
You agree to provide accurate, current and complete information. You are responsible for keeping your login details confidential and for activity carried out through your account.
If you believe someone else has accessed your account or personal information without permission, you should notify us as soon as possible.
5.3 Prohibited Use
You agree not to use the website for illegal, misleading, abusive or harmful purposes.
You also agree not to copy, scrape, download or reuse website content without permission; upload or send harmful code, spam or abusive content; impersonate another person; provide false or misleading information; interfere with the website or attempt to access restricted areas; use HomeInZagreb content, property data, photos or materials for unauthorized commercial purposes; or harass, threaten, discriminate against or abuse HomeInZagreb staff, tenants, landlords, partners or other users.
We may suspend or terminate access to the website or our services if a user violates these Terms or behaves in a way that harms HomeInZagreb, tenants, landlords, partners, public authorities or other users.
6. Nature of Our Role
HomeInZagreb is an intermediary, real estate agency and support provider. We help connect tenants and landlords and coordinate parts of the rental process.
HomeInZagreb may help with presenting properties, collecting and forwarding inquiries, explaining the booking process, coordinating service fee and deposit steps, supporting contract preparation, helping with move-in and move-out communication, providing general guidance during the stay, helping landlords present accurate property information and facilitating communication where needed.
HomeInZagreb does not own the properties listed on the website unless expressly stated.
We do not guarantee that every property is suitable for every tenant, decide all rental conditions independently, control building infrastructure, internet providers, utility providers, neighbors or public services, act as a court, public authority, lawyer, tax advisor, immigration advisor or insurance provider, guarantee the outcome of deposit disputes unless specifically agreed in writing, or provide legal or immigration advice.
The landlord is responsible for the condition, safety, functionality, maintenance, repairs and legal rental arrangement of the property, unless otherwise agreed in writing.
The tenant is responsible for using the property responsibly, paying agreed amounts on time, respecting the tenancy agreement and house rules, and complying with applicable legal and administrative obligations.
Rent and utilities are usually paid directly to the landlord, not to HomeInZagreb.
7. Booking Process and Confirmation
The typical HomeInZagreb booking process is structured in several steps.
7.1 Inquiry
The tenant selects a property and submits an inquiry with the requested move-in date, move-out date, number of tenants, budget and other relevant details.
Submitting an inquiry does not guarantee availability or booking confirmation.
7.2 Landlord Confirmation
HomeInZagreb checks whether the property is available for the requested dates and whether the landlord accepts the booking request.
The landlord may accept, decline or request additional information before deciding.
7.3 Booking Accepted
If the request is accepted, HomeInZagreb sends the tenant the relevant booking conditions and first payment instructions.
The offer may include rent, utilities, service fee, security deposit, rental period, move-in date, payment deadlines, property rules, registration information and other key terms.
7.4 Service Fee Payment
The first payment step is usually the HomeInZagreb service fee.
The service fee is charged only after the booking request has been approved or accepted by the landlord/accommodation provider and HomeInZagreb has sent the tenant the relevant booking conditions and payment instructions.
The service fee is paid to HomeInZagreb for agency service, reservation processing, booking coordination, communication with the tenant and landlord/accommodation provider, availability confirmation, document support, administrative support and related services.
The service fee is separate from rent, utilities, cleaning fees and the security deposit. It is not a rent payment, utility payment or security deposit.
The detailed service fee rules, including refund rules, are stated in Section 8 of these Terms.
7.5 Security Deposit Payment
After the service fee step, the tenant may be asked to pay the security deposit as the second booking step.
The security deposit secures the booking and is later handled according to the tenancy agreement, property condition, utility settlement, move-out condition and applicable written agreements.
Depending on the booking arrangement, the security deposit may be held by HomeInZagreb, paid to the landlord, or transferred to the landlord after the booking is confirmed. The applicable arrangement should be stated in the offer, booking confirmation, payment instructions or tenancy agreement.
7.6 Booking Confirmation
Once the required booking steps are completed, HomeInZagreb may reserve the property on behalf of the tenant and confirm the booking to the landlord and tenant.
The booking is not fully confirmed until all required booking steps, payments and written confirmations are completed within the stated deadlines.
If the tenant does not complete the required booking steps within the deadline, HomeInZagreb may cancel the provisional booking and the property may be offered to another tenant.
7.7 Tenancy Agreement
After the required booking steps are completed, HomeInZagreb may support the preparation and signing of the tenancy agreement.
The tenancy agreement is normally signed between the tenant and landlord. HomeInZagreb may help with document flow, reminders, communication and coordination.
The tenancy agreement is normally signed online or electronically before move-in, unless otherwise agreed in writing.
7.8 Move-in Arrangements
Before arrival, HomeInZagreb may help coordinate arrival details, key handover, first rent payment instructions, residence-registration guidance and move-in documentation instructions.
7.9 Start of Stay and During the Stay
During the stay, the tenant pays regular stay costs directly to the landlord according to the tenancy agreement, such as rent, utilities and cleaning costs where applicable.
The landlord remains available for reasonable communication with the tenant during the stay. HomeInZagreb may assist with communication, clarification and support where needed, but the landlord remains responsible for the property and landlord obligations.
8. Service Fee
The HomeInZagreb service fee is a one-time agency and reservation fee paid to HomeInZagreb.
The service fee is charged only after a booking request has been approved or accepted by the landlord/accommodation provider and the tenant has been sent the relevant booking conditions and payment instructions.
The service fee applies separately to each individual booking/reservation and covers agency work and services related to the booking process, including inquiry processing, communication with the tenant and landlord/accommodation provider, availability confirmation, booking coordination, reservation processing, administrative support, preparation or support of documentation, assistance with booking confirmation, platform maintenance and operational support through website, email, CRM, forms and other tools.
The service fee is not rent, utilities, cleaning fee or security deposit. It does not represent payment for the monthly use of the property and is separate from any amounts payable to the landlord/accommodation provider.
By paying the service fee, the tenant expressly requests and agrees that HomeInZagreb may immediately start providing the reservation, administrative, coordination and agency service related to the selected booking.
Unless expressly stated otherwise in writing or unless mandatory law requires otherwise, the service fee is non-refundable once HomeInZagreb has started providing the service. The service fee remains non-refundable if the tenant later cancels, changes plans, does not arrive, finds other accommodation, cannot proceed with the stay, or decides not to continue for personal, administrative, travel, university, employment, visa, residence, registration or other reasons outside HomeInZagreb’s control.
If the booking cannot be completed because the landlord or property owner cancels, refuses to hand over the property, withdraws the property from availability, sells the property, changes essential rental terms without the tenant’s agreement, or otherwise prevents the confirmed booking from being completed for reasons on the landlord’s or owner’s side, the tenant is entitled to a refund of the service fee paid to HomeInZagreb.
HomeInZagreb may offer a replacement property, but the tenant is not required to accept it if it does not substantially match the previously confirmed booking.
A new or additional service fee may apply for extensions, renewed bookings, significant booking changes or a new rental arrangement.
Nothing in this section limits any rights that cannot be excluded under mandatory law.
9. Security Deposit
The security deposit is a refundable deposit paid as security for the rental arrangement and may cover unpaid rent, unpaid utilities, damage, missing items, cleaning costs, lost keys, breach of contract, early cancellation or termination obligations where applicable, or other amounts owed under the tenancy agreement.
The security deposit is not rent and cannot be used as the last month’s rent unless the landlord and HomeInZagreb clearly agree to this in writing.
The security deposit may be held by HomeInZagreb, the landlord or another agreed party, depending on the booking arrangement.
The refund of the deposit depends on the tenancy agreement, property condition at move-out, unpaid rent or utilities, cleaning condition, missing or damaged items, final utility settlement, documented costs and any written agreements between the parties.
Deposit deductions should be reasonable, documented and connected to actual costs or justified estimates.
HomeInZagreb may help facilitate communication, but does not automatically arbitrate disputes about damage, cleanliness, deductions or deposit return unless this has been specifically agreed in writing.
10. Payment Methods
HomeInZagreb may accept payments by bank transfer, Stripe or other payment methods made available during the booking process.
10.1 Bank Transfers
If payment is made by bank transfer, the tenant or payer is responsible for entering the correct payment details, reference information and amount.
The payment is considered received only once it is visible in the relevant bank account or confirmed by HomeInZagreb.
The tenant may be asked to send proof of payment. Sending proof of payment does not automatically mean the payment has been received if the funds have not arrived.
Bank fees, exchange-rate differences, intermediary bank fees or payment delays are the responsibility of the payer unless otherwise agreed in writing.
10.2 Stripe and Card Payments
Where Stripe or another online payment provider is available, the payment is processed through the external payment provider.
HomeInZagreb does not store full card numbers or full card security details.
Stripe or the relevant payment provider may process personal data, payment data, authentication data, fraud-prevention data and transaction-related information according to its own terms and privacy documentation.
Card payments may require additional authentication, including 3D Secure or other bank/card issuer verification. A payment may be considered incomplete if the card is declined, authentication fails, the payment is reversed, the transaction is flagged for fraud review, or the funds are not successfully received.
The payer should ensure that the cardholder recognizes the HomeInZagreb payment, the amount, the service description and any related booking reference before completing payment. If the payer believes a payment is incorrect, duplicated or unauthorized, they should contact HomeInZagreb as soon as possible so the issue can be reviewed.
10.3 Payment Deadlines
Payment deadlines stated in the offer, booking confirmation, payment instructions or invoice must be respected.
If a required payment is not completed within the stated deadline, HomeInZagreb may cancel the provisional booking and offer the property to another tenant.
10.4 Payment Disputes and Chargebacks
If a payer believes that a payment is incorrect, duplicated, unauthorized or not related to the agreed booking, they should contact HomeInZagreb as soon as possible at office@homeinzagreb.com so the issue can be reviewed.
If a payment dispute, chargeback or card issuer inquiry is opened, HomeInZagreb may provide the payment provider, bank, card network or relevant authority with booking-related evidence, including payment records, receipts, invoices, booking confirmations, service descriptions, communication records, Terms acceptance records, refund policy information, tenancy or booking documents and other relevant documentation.
Opening a payment dispute or chargeback does not automatically cancel a booking, tenancy agreement, payment obligation or cancellation consequence. Any booking, cancellation, refund or deposit outcome remains subject to the applicable booking confirmation, tenancy agreement, Terms, written agreements and mandatory law.
11. Rent and Utilities
11.1 Rent
Rent is normally paid directly to the landlord according to the tenancy agreement.
HomeInZagreb does not normally collect monthly rent unless this is specifically agreed in writing.
The tenancy agreement or booking confirmation should state the monthly rent, rental period, rent due dates, payment method, partial month rules, extension rules and early termination rules, where applicable.
Failure to pay rent on time may result in late payment consequences, use of the security deposit, termination rights or other consequences according to the tenancy agreement and applicable law.
11.2 Utilities
Utilities may include electricity, water, gas, heating, internet, building fees, waste costs or other agreed property-related expenses.
Utilities may be fixed monthly costs, charged by actual consumption, charged according to bills, included in rent, or handled in another way agreed in writing.
The applicable model should be stated before booking confirmation.
Where utilities are charged based on consumption or bills, the tenant may request a reasonable explanation of the calculation.
Unpaid utilities may be deducted from the deposit or invoiced separately, depending on the agreement.
12. Cancellation Policy, Changes and No-Shows
HomeInZagreb applies a strict cancellation policy.
By submitting a booking request, paying the service fee, paying the security deposit or confirming a booking, the tenant accepts that HomeInZagreb and the landlord may rely on that booking and stop offering the property to other potential tenants.
12.1 Service Fee
The service fee rules are explained in Section 8 of these Terms.
In cancellation situations, the service fee remains non-refundable if the tenant cancels, changes plans, does not arrive, finds other accommodation, cannot proceed with the stay, or decides not to continue for personal, administrative, travel, university, employment, visa, residence, registration or other reasons outside HomeInZagreb’s control.
If the booking cannot be completed for reasons on the landlord’s or property owner’s side, the tenant may be entitled to a refund of the service fee paid to HomeInZagreb, as explained in Section 8.
12.2 Security Deposit Before Move-in
The security deposit is used to secure the booking and reserve the property.
If the tenant cancels after the property has been reserved, the security deposit may be fully or partially retained or reduced, depending on the timing of cancellation, the tenancy agreement, the booking confirmation, the landlord’s loss, and whether a suitable replacement tenant is found and accepted.
The landlord and HomeInZagreb are not required to accept an unsuitable replacement tenant.
If a replacement tenant is found, any possible refund will depend on the actual loss, timing, new booking terms and written agreement between the relevant parties.
12.3 Cancellation After Booking Confirmation
After booking confirmation, the tenant cannot cancel without consequences unless the signed agreement, booking confirmation or written cancellation terms clearly allow it.
Cancellation may result in loss of the service fee, loss of the security deposit, liability for rent, liability for landlord costs, or other consequences stated in the tenancy agreement or booking confirmation.
12.4 Cancellation After Move-in
Once the tenant moves in, cancellation, early termination, deposit refund and remaining payment obligations are governed primarily by the tenancy agreement and applicable written agreements.
Leaving early does not automatically release the tenant from rent, utilities, cleaning costs, damage costs or other obligations.
The tenant may remain responsible for rent and agreed costs until the end of the agreed rental period unless the landlord agrees otherwise in writing or a suitable replacement tenant is found and accepted under agreed conditions.
12.5 No-Show
If the tenant does not arrive, does not communicate, or does not complete move-in without a valid written agreement, this may be treated as cancellation or no-show.
In such case, the service fee is non-refundable and the security deposit may be fully or partially retained depending on the agreement, landlord loss and booking terms.
12.6 Visa, Residence, Registration, University, Employment or Personal Changes
The tenant is responsible for checking all visa, residence, registration, travel, university, employment and personal requirements before booking.
Issues related to visa, residence status, stay registration, university admission, course changes, employment changes, travel problems, personal circumstances or administrative requirements do not automatically create a right to refund.
HomeInZagreb does not guarantee that any tenant will receive a visa, residence approval, stay registration, university confirmation, employment approval or any other public or private authorization.
12.7 Changes to Dates, Property or Tenant
Any change to move-in date, move-out date, rental period, property, number of tenants, tenant identity, payment arrangement or other key booking condition must be approved in writing by email, unless expressly agreed otherwise in writing for a specific case.
HomeInZagreb and the landlord may accept or refuse requested changes.
Additional fees, rent differences or new booking conditions may apply.
12.8 Failure to Pay on Time
If the tenant does not pay the required service fee, deposit, rent, utilities or other agreed amounts within the stated deadline, HomeInZagreb or the landlord may cancel the booking, refuse move-in, terminate the agreement or apply other remedies available under the booking confirmation, tenancy agreement or applicable law.
12.9 Written Cancellation Required
Cancellation requests and other legally relevant notices must be sent by email to office@homeinzagreb.com, unless expressly agreed otherwise in writing for a specific case.
A cancellation is not valid only because the tenant stops replying, does not arrive, or communicates informally without clear email confirmation.
Phone calls, WhatsApp messages, website forms, account messages or other informal channels may be used for practical or operational coordination, but they do not replace formal email communication where these Terms require notice by email.
13. Move-in, Property Condition and Records
The tenant must inspect the property, inventory, furniture, appliances, cleanliness and general condition immediately upon move-in.
Any pre-existing damage, missing item, cleanliness issue, malfunction, technical issue or discrepancy must be reported by email, with photos or videos where applicable, within 48 hours of move-in, unless a different deadline is stated in the tenancy agreement or property instructions.
If the tenant does not submit a written report within the stated deadline, the property, inventory, furniture, appliances and cleanliness shall be deemed accepted by the tenant in the condition in which they were handed over at move-in, with respect to visible and reasonably noticeable issues.
Any issue reported after the deadline shall be treated as occurring during the tenancy, unless the landlord expressly confirms otherwise in writing or the tenant can clearly show that the issue existed at move-in and could not reasonably have been noticed within the reporting period.
This reporting deadline does not limit the tenant’s obligation to immediately report urgent issues, leaks, safety risks, electrical issues, water damage or any situation that may cause further damage to the property.
HomeInZagreb may assist with move-in communication and records, but the landlord remains responsible for the property condition, handover and landlord obligations.
14. Tenant Responsibilities During the Stay
The tenant agrees to pay rent, utilities and other agreed costs on time, use the property responsibly, respect the tenancy agreement and house rules, keep the property reasonably clean, ventilate and heat the property appropriately, avoid damage caused by negligence, misuse, parties or improper use, respect neighbors and building rules, avoid excessive noise, especially during quiet hours, avoid unauthorized guests, pets, smoking, parties, subletting or commercial use where prohibited, report serious maintenance, safety, humidity, mould, water, electricity, gas or appliance issues promptly, cooperate reasonably with the landlord, HomeInZagreb and authorized service providers, and comply with Croatian law and any applicable visa, residence, registration or administrative obligations.
The tenant may be responsible for damage, cleaning costs, unpaid amounts or other costs caused by the tenant, guests, negligence, misuse or breach of agreement.
The tenant is responsible for the behavior of their guests and visitors during the stay. Guests must respect the property, house rules, neighbors, building rules and applicable law. Damage, disturbance, unauthorized overnight stays, excessive noise or other problems caused by guests may be treated as the tenant’s responsibility.
15. Landlord Responsibilities
The landlord is responsible for providing accurate property information to HomeInZagreb, ensuring the property is legally available for rent, providing a safe, habitable and properly prepared property, ensuring the property matches the agreed listing and rental conditions, maintaining included appliances, installations, furniture and equipment except where damage is caused by tenant misuse, responding reasonably to reported issues, providing utility information and calculations where relevant, supporting the residence-registration option stated in the property listing or agreed in writing where applicable, and handling move-out, final condition checks, deductions and deposit return according to the agreement.
The landlord should not enter the property during the tenancy without prior notice and a valid reason, except in urgent situations where immediate access is necessary to prevent damage, protect safety or comply with legal obligations.
HomeInZagreb may assist with communication, but the landlord remains responsible for the property and landlord obligations.
16. Visa, Residence and Stay Registration
Tenants are fully responsible for informing themselves about any visa, residence, stay registration, address registration, study, work, travel or other administrative requirements that may apply to their stay in Croatia.
Rules and procedures may depend on nationality, length of stay, purpose of stay, documents, personal circumstances, authority practice and current regulations. These rules and procedures may change, and public authorities may update or apply them differently without prior notice to HomeInZagreb.
For accurate and current information, tenants should check official sources directly, including the Croatian Ministry of the Interior (MUP), the relevant Croatian embassy or consulate, their university, employer or another competent authority.
HomeInZagreb may provide general practical information or indicate which type of landlord support may be available for a specific property, where this has been confirmed by the landlord. However, HomeInZagreb does not provide legal or immigration advice and does not guarantee that any information about visa, residence or stay registration will remain current, complete or applicable to a specific tenant.
The registration option or type of landlord support available for a specific property may be shown in the property listing or communicated before booking confirmation. If a tenant requires a specific document, landlord participation, notarized agreement or other form of support, the tenant must check this before booking.
HomeInZagreb cannot guarantee the decision, processing time, requirements or interpretation of MUP, embassies, consulates, universities, employers, public authorities or any other institution.
Failure to obtain a visa, residence approval, stay registration, address confirmation, university approval, employment approval or any other administrative approval does not automatically entitle the tenant to a refund, unless expressly agreed otherwise in writing or required by mandatory law.
17. Insurance
HomeInZagreb recommends that tenants consider appropriate insurance, including health insurance, travel insurance, tenant/renter insurance and liability insurance.
The security deposit may not be sufficient to cover serious damage, water damage, fire, injury, loss of personal belongings, liability to neighbors or other major incidents.
Insurance is arranged by the tenant directly with the insurance provider and is the tenant’s own responsibility and cost.
HomeInZagreb does not provide insurance and does not guarantee coverage.
18. Parents, Guardians and Third-Party Payers
Parents, guardians, employers, universities, colleges or other third parties may assist with communication or payment.
However, the person named as tenant in the tenancy agreement remains legally responsible for the tenancy. Payment by a third party does not automatically make that person the tenant. Adult tenants should normally remain the main contact persons. Parents or third parties should not bypass the agreed communication process. Any special arrangement must be clearly agreed in writing.
For minors or special cases, additional documentation or guardian approval may be required.
19. Data Protection and Privacy
HomeInZagreb processes personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), and our separate Privacy Policy.
We may collect and process personal data necessary for inquiries, bookings, accounts, contracts, payments, security deposits, rent or utility payment confirmations, communication, move-in and move-out records, support, legal obligations and service operation.
We may use third-party service providers and tools, including Google Workspace, HubSpot, Stripe or other payment providers, banks, HelloSign / Dropbox Sign or other electronic signature tools, website hosting providers, accounting tools, legal advisors, IT providers and other professional or technical service providers.
Bank transfer data may include payer name, bank account details, payment reference, payment amount, payment date and payment confirmation.
Stripe or another payment provider may process card or payment data where online payment is available. HomeInZagreb does not store full card details.
Personal data may be shared with landlords, tenants, payment providers, banks, service providers, professional advisors, public authorities or other parties where necessary for booking, contract performance, legal compliance, payment processing, support, dispute management or legitimate operation of the service.
Full details are provided in our Privacy Policy and Cookie Policy.
By using our website and services, you acknowledge that your personal data will be processed as described in these Terms and in our Privacy Policy.
20. Cookies and Website Tools
Our website may use cookies and similar technologies for essential website functions, analytics, security, user experience, marketing and performance monitoring.
Some cookies may be required for the website to function properly. Others may require consent, depending on applicable law.
More information is provided in our Cookie Policy and cookie consent banner.
21. Communication
HomeInZagreb may communicate with users by email, phone, WhatsApp, website forms, account messages, HubSpot, Google Workspace or other communication tools for practical and operational communication.
Users agree to provide accurate contact details and check their email regularly during the booking and rental process.
Important booking, payment, contract, cancellation, move-in, move-out or support information may be sent electronically, primarily by email.
Legally relevant notices, confirmations, cancellations, changes to booking or rental terms, complaints and other essential statements must be sent by email, unless expressly agreed otherwise in writing for a specific case.
Phone calls, WhatsApp messages, website forms, account messages, HubSpot records or other operational communication tools may help explain or coordinate the process, but they do not replace formal email communication where these Terms require notice by email.
Email communication and electronically signed documents may be used as evidence of instructions, agreements, notices, confirmations, reported issues or other relevant facts.
22. Intellectual Property
All website content, branding, logos, design, text, photos, graphics, brochures, handbooks, documents, guides and materials are owned by or licensed to HomeInZagreb, unless stated otherwise.
Users may view, download or print materials for personal use related to their housing search or rental.
Users may not copy, reuse, distribute, scrape, publish, sell or commercially exploit HomeInZagreb content without prior written permission.
23. Limitation of Liability
To the maximum extent permitted by law, HomeInZagreb is not liable for decisions, actions, omissions, conduct, communication, behavior or breaches of obligation by landlords, tenants, their guests, representatives, family members, contractors or other third parties.
Landlords and tenants remain directly responsible to each other for their own conduct, statements, payments, access arrangements, property use, handover, maintenance obligations, house rules, damage, cleanliness, utilities, deposit-related claims and performance of the tenancy agreement.
HomeInZagreb is not liable for property defects outside our control, utility interruptions, internet provider issues, building problems, neighbor behavior, public authority decisions, immigration, visa, residence or registration outcomes, changes in visa, residence, registration or public authority procedures, payment delays caused by banks or third-party providers, indirect, consequential or business losses, user failure to read or follow instructions, agreements or deadlines, or loss arising from inaccurate, incomplete or outdated information provided by a tenant, landlord or third party.
HomeInZagreb may assist with communication between landlords and tenants, but such assistance does not make HomeInZagreb responsible for the actions, omissions, decisions or obligations of either party.
If HomeInZagreb is found liable in relation to a specific booking, our liability is limited to the amount of the HomeInZagreb service fee paid for that booking, unless mandatory law requires otherwise.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not allowed by law.
24. Refusal or Termination of Service
HomeInZagreb may refuse, suspend or terminate service where a user provides false or misleading information, fails to pay required amounts, repeatedly ignores communication, behaves aggressively, abusively, discriminatorily or unlawfully, harasses staff, landlords, tenants, partners or other users, violates house rules or tenancy obligations, misuses the website or our services, creates safety, legal, reputational or operational risk, repeatedly creates disputes or refuses reasonable communication.
We prefer respectful communication and stable rental relationships. We are not required to work with every client, landlord, property, company or partner.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes in law, technology, payment processes, website functionality, business operations or service procedures.
The updated version will be published on our website with a new “Last updated” date.
If you continue using the website or services after changes take effect, you are considered to have accepted the updated Terms, unless mandatory law requires a different form of acceptance.
For bookings or agreements already confirmed before an update, the terms accepted or agreed at the time of confirmation will normally apply to that booking, unless mandatory law or a specific written agreement requires otherwise.
26. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Croatia.
Any dispute arising out of or related to these Terms, the website or HomeInZagreb services will be subject to the competent court in Zagreb, Croatia, unless mandatory law requires otherwise.