Last updated: September 15, 2026
Valid from: September 15 , 2026
These Terms & Conditions (“Terms”) govern the use of the website and services provided by Select Home j.d.o.o. operating under the brand HomeInZagreb (“HomeInZagreb”, “we”, “us”, “our”), to prospective tenants, tenants, landlords, property owners, partners, companies, universities, colleges, website visitors and other users (“you”, “your”).
By using our website, submitting an inquiry, requesting a booking, paying a service fee, paying a security deposit, signing documents, communicating with HomeInZagreb, submitting property information, or entering into a tenancy arranged or coordinated through HomeInZagreb, you confirm that you have read, understood and accepted these Terms.
These Terms apply together with any specific agreements or documents related to your booking, rental or cooperation with HomeInZagreb, including but not limited to the offer, booking confirmation, service terms, cancellation policy, tenancy agreement, landlord agreement, client/service agreement, house rules, move-in records, move-out records, deposit-related forms, payment instructions and any written agreements between the tenant, landlord and/or HomeInZagreb.
If there is a conflict between these Terms and a signed agreement, booking confirmation or other specific written agreement, the signed agreement or specific written agreement will prevail, unless mandatory law requires otherwise.
The Tenant Handbook and Landlord Guide are practical guidance documents. They do not replace the signed tenancy agreement, booking confirmation, cancellation terms, these Terms or applicable law.
Important: These Terms are not a tenancy agreement. They explain how HomeInZagreb, our website and our booking/support process operate.
1. About HomeInZagreb
HomeInZagreb is a brand operated by:
Select Home j.d.o.o.
Headquarters: Dardska 310000 Zagreb, Croatia
OIB: 76915079150
Identification code: 118/2015
Office
Svetice 24
10000 Zagreb, Croatia
Email: of****@**********eb.com
Website: www.homeinzagreb.com
HomeInZagreb is a local Zagreb-based housing agency helping international students, young professionals, companies, universities, colleges and landlords with mid- to long-term housing in Zagreb.
HomeInZagreb acts as a real estate agency, intermediary, reservation coordinator and support provider between tenants and landlords. We do not own the properties listed on our website unless this is expressly stated in writing.
Each property is owned by a private landlord, company or other legal owner. The landlord remains responsible for the property, its legal availability, condition, safety, maintenance, repairs, rental terms and compliance with the tenancy agreement.
HomeInZagreb may assist with property listings, communication, booking coordination, documentation, payment instructions, service fee collection, security deposit handling where applicable, move-in and move-out guidance, and general support before, during and after the stay.
HomeInZagreb provides local agency and accommodation support services. Some inquiries, bookings, payments, documents and communication may be handled online or remotely through the website, email, forms, electronic signatures, payment links or other digital tools.
2. Scope of Services
HomeInZagreb may provide some or all of the following services:
- Publishing property listings with photos, descriptions, prices, availability and key rental conditions.
- Collecting inquiries from prospective tenants.
- Forwarding tenant requests to landlords.
- Coordinating communication between tenants and landlords.
- Confirming availability and rental conditions.
- Issuing payment instructions for the HomeInZagreb service fee and, where applicable, the security deposit.
- Helping with booking confirmation.
- Supporting preparation and signing of tenancy agreements or related documents.
- Providing guidance about move-in, stay, move-out, deposit, utilities, cleaning, house rules and registration options.
- Assisting with communication during the rental period where needed.
- Providing landlord-facing guidance about property preparation, listing accuracy, move-in, move-out, utilities and deposit handling.
- Using digital tools, forms, CRM systems and electronic communication to support the rental process.
HomeInZagreb does not provide legal, tax, immigration, financial or insurance advice. Any information provided by HomeInZagreb is general and practical in nature and should not replace advice from a qualified professional or competent public authority.
3. Acceptance of Terms
By using our website or services, you agree to these Terms.
You accept these Terms when you browse or use the HomeInZagreb website, create an account, submit an inquiry, request a booking, pay a service fee, pay a security deposit, sign a tenancy agreement or related document, communicate with HomeInZagreb regarding a property, inquiry, booking or rental, use our support before, during or after the rental period, submit property information as a landlord, or cooperate with HomeInZagreb as a landlord, partner, company, university or other organization.
If you do not agree with these Terms, you should not use our website or proceed with any booking or cooperation through HomeInZagreb.
If you use our services on behalf of another person, such as a child, friend, employee, student, client or company, you confirm that you are authorized to act on their behalf and that they are aware of and accept these Terms.
4. User Eligibility
Our services are primarily intended for adult students, young professionals, companies, universities, colleges, landlords and other adults seeking or providing housing in Zagreb.
By using our services, you confirm that you are at least 18 years old, or, if you are under 18, that your parent or legal guardian is involved and approves the use of our services and any related agreements.
Adult tenants must normally remain the main contact persons for the booking and rental relationship, even if a parent, guardian, company, university or third party helps with payment or communication.
Users are expected to communicate honestly, provide accurate information, respect deadlines and respond within reasonable timeframes during the booking and rental process.
5. Website Use and Account
5.1 Website Content
The content on the HomeInZagreb website is provided for information, marketing and booking coordination purposes.
We make reasonable efforts to keep property information accurate and up to date. However, property details may change over time, including furniture, equipment, decoration, availability, pricing, utility arrangements, cleaning conditions, house rules, residence-registration options and other rental terms.
The information shown on the HomeInZagreb website, offer or written booking communication at the time an inquiry or booking is confirmed is the basis for the rental conditions, unless otherwise clearly agreed in writing.
5.2 Account and User Information
Some website features may require users to create an account or submit personal information.
You agree to provide accurate, current and complete information. You are responsible for keeping your login details confidential and for activity carried out through your account.
If you believe someone else has accessed your account or personal information without permission, you should notify us as soon as possible.
5.3 Prohibited Use
You agree not to use the website for illegal, misleading, abusive or harmful purposes.
You also agree not to copy, scrape, download or reuse website content without permission; upload or send harmful code, spam or abusive content; impersonate another person; provide false or misleading information; interfere with the website or attempt to access restricted areas; use HomeInZagreb content, property data, photos or materials for unauthorized commercial purposes; or harass, threaten, discriminate against or abuse HomeInZagreb staff, tenants, landlords, partners or other users.
We may suspend or terminate access to the website or our services if a user violates these Terms or behaves in a way that harms HomeInZagreb, tenants, landlords, partners, public authorities or other users.
6. Nature of Our Role
HomeInZagreb is an intermediary, real estate agency and support provider. We help connect tenants and landlords and coordinate parts of the rental process.
HomeInZagreb may help with presenting properties, collecting and forwarding inquiries, explaining the booking process, coordinating service fee and deposit steps, supporting contract preparation, helping with move-in and move-out communication, providing general guidance during the stay, helping landlords present accurate property information and facilitating communication where needed.
HomeInZagreb does not own the properties listed on the website unless expressly stated.
We do not guarantee that every property is suitable for every tenant, decide all rental conditions independently, control building infrastructure, internet providers, utility providers, neighbors or public services, act as a court, public authority, lawyer, tax advisor, immigration advisor or insurance provider, guarantee the outcome of deposit disputes unless specifically agreed in writing, or provide legal or immigration advice.
The landlord is responsible for the condition, safety, functionality, maintenance, repairs and legal rental arrangement of the property, unless otherwise agreed in writing.
The tenant is responsible for using the property responsibly, paying agreed amounts on time, respecting the tenancy agreement and house rules, and complying with applicable legal and administrative obligations.
Rent and utilities are usually paid directly to the landlord, not to HomeInZagreb.
7. Booking Process and Confirmation
The typical HomeInZagreb booking process is structured in several steps.
7.1 Inquiry
The tenant selects a property and submits an inquiry with the requested move-in date, move-out date, number of tenants, budget and other relevant details.
Submitting an inquiry does not guarantee availability or booking confirmation.
7.2 Landlord Confirmation
HomeInZagreb checks whether the property is available for the requested dates and whether the landlord accepts the booking request.
The landlord may accept, decline or request additional information before deciding.
7.3 Booking Accepted
If the request is accepted, HomeInZagreb sends the tenant the relevant booking conditions and first payment instructions.
The offer may include rent, utilities, service fee, security deposit, rental period, move-in date, payment deadlines, property rules, registration information and other key terms.
7.4 Service Fee Payment
The first payment step is usually the HomeInZagreb service fee.
The service fee is charged only after the booking request has been approved or accepted by the landlord/accommodation provider and HomeInZagreb has sent the tenant the relevant booking conditions and payment instructions.
The service fee is paid to HomeInZagreb for agency service, reservation processing, booking coordination, communication with the tenant and landlord/accommodation provider, availability confirmation, document support, administrative support and related services.
The service fee is separate from rent, utilities, cleaning fees and the security deposit. It is not a rent payment, utility payment or security deposit.
The detailed service fee rules, including refund rules, are stated in Section 8 of these Terms.
7.5 Security Deposit Payment
After the service fee step, the tenant may be asked to pay the security deposit as the second booking step.
The security deposit secures the booking and is later handled according to the tenancy agreement, property condition, utility settlement, move-out condition and applicable written agreements.
Depending on the booking arrangement, the security deposit may be held by HomeInZagreb, paid to the landlord, or transferred to the landlord after the booking is confirmed. The applicable arrangement should be stated in the offer, booking confirmation, payment instructions or tenancy agreement.
7.6 Booking Confirmation
Once the required booking steps are completed, HomeInZagreb may reserve the property on behalf of the tenant and confirm the booking to the landlord and tenant.
The booking is not fully confirmed until all required booking steps, payments and written confirmations are completed within the stated deadlines.
If the tenant does not complete the required booking steps within the deadline, HomeInZagreb may cancel the provisional booking and the property may be offered to another tenant.
7.7 Tenancy Agreement
After the required booking steps are completed, HomeInZagreb may support the preparation and signing of the tenancy agreement.
The tenancy agreement is normally signed between the tenant and landlord. HomeInZagreb may help with document flow, reminders, communication and coordination.
The tenancy agreement is normally signed online or electronically before move-in, unless otherwise agreed in writing.
7.8 Move-in Arrangements
Before arrival, HomeInZagreb may help coordinate arrival details, key handover, first rent payment instructions, residence-registration guidance and move-in documentation instructions.
7.9 Start of Stay and During the Stay
During the stay, the tenant pays regular stay costs directly to the landlord according to the tenancy agreement, such as rent, utilities and cleaning costs where applicable.
The landlord remains available for reasonable communication with the tenant during the stay. HomeInZagreb may assist with communication, clarification and support where needed, but the landlord remains responsible for the property and landlord obligations.
8. Service Fee and Price List
Effective from 07 July 2026
Annex 1
This Price List forms an integral part of the Real Estate Brokerage Agreement and sets out the maximum brokerage fees as well as the prices of separately agreed additional services.
For brokerage services relating to the letting or renting of real estate, the calculation basis shall be one agreed monthly rent, excluding separately stated utility costs, security deposit, cleaning costs, notarial fees, translation costs and any other costs that do not form part of the rent.
Maximum Brokerage Fees
Type of Brokerage Service Maximum Brokerage Fee
Brokerage for the Landlord in connection with letting a property up to 150% of one monthly rent
Brokerage for the Tenant in connection with renting a property up to 150% of one monthly rent
Maximum total brokerage fee for the same brokered transaction up to 300% of one monthly rent
The specific brokerage fee shall be determined in the individual Brokerage Agreement and may be agreed at a lower percentage or as a fixed amount, including EUR 0.00, but may not exceed the maximum amounts set out in this Price List.
If the Broker acts for two Principals in relation to the same property and both parties pay a brokerage fee, the total amount of brokerage fees charged may not exceed 300% of one monthly rent.
If only one party pays the brokerage fee, that party may be charged a maximum of 150% of one monthly rent.
Additional services and third-party costs may be charged only if they have been separately agreed in advance with the Principal, specifying the type of service, the amount of the actual cost and the party responsible for payment.
Services included in the brokerage fee shall not be charged again.
Brokerage for Both Parties
The Broker may charge a brokerage fee to both the Landlord and the Tenant only if a separate Brokerage Agreement has been concluded with each party.
Before such agreements are concluded, the Broker shall inform both parties in writing of the amount of their individual brokerage fees and the total amount of brokerage fees applicable to the same brokered transaction.
The HomeInZagreb service fee is a one-time agency, booking coordination, reservation and intermediary fee paid to HomeInZagreb.
The service fee is charged only after a booking request has been approved or accepted by the landlord/accommodation provider and the tenant has been sent the relevant booking conditions and payment instructions.
The service fee applies separately to each individual booking/reservation and covers agency work and services related to the booking process, including inquiry processing, communication with the tenant and landlord/accommodation provider, availability confirmation, booking coordination, reservation processing, administrative support, preparation or support of documentation, assistance with booking confirmation, platform maintenance and operational support through the website, email, CRM, forms and other tools.
The service fee is calculated based on the monthly rent of the selected property, excluding utilities, unless expressly stated otherwise.
HomeInZagreb does not apply one fixed service fee for all properties. The exact service fee applicable to each booking is property-specific and is displayed on the relevant property page, booking page, booking confirmation and/or payment instructions before payment.
The service fee is not rent, utilities, cleaning fee or security deposit. It does not represent payment for the monthly use of the property and is separate from any amounts payable to the landlord/accommodation provider.
By paying the service fee, the tenant expressly requests and agrees that HomeInZagreb may immediately start providing the reservation, administrative, coordination and agency service related to the selected booking.
Unless expressly stated otherwise in writing or unless mandatory law requires otherwise, the service fee is non-refundable once HomeInZagreb has started providing the service. The service fee remains non-refundable if the tenant later cancels, changes plans, does not arrive, finds other accommodation, cannot proceed with the stay, or decides not to continue for personal, administrative, travel, university, employment, visa, residence, registration or other reasons outside HomeInZagreb’s control.
If the booking cannot be completed because the landlord or property owner cancels, refuses to hand over the property, withdraws the property from availability, sells the property, changes essential rental terms without the tenant’s agreement, or otherwise prevents the confirmed booking from being completed for reasons on the landlord’s or owner’s side, the tenant is entitled to a refund of the service fee paid to HomeInZagreb.
HomeInZagreb may offer a replacement property, but the tenant is not required to accept it if it does not substantially match the previously confirmed booking.
A new or additional service fee may apply for extensions, renewed bookings, significant booking changes or a new rental arrangement.
If the service fee displayed for a specific property differs from the general percentage range above due to a special offer, summer school booking, promotional period, short-term arrangement or other specifically marked pricing condition, the property-specific service fee displayed before payment shall apply.
HomeInZagreb may have a separate agreement with the landlord/accommodation provider in relation to the same property and may charge the landlord/accommodation provider a separate fee for services provided to the landlord/accommodation provider. Any fee payable by the tenant and any fee payable by the landlord/accommodation provider are separate and do not create any additional payment obligation for the other party.
HomeInZagreb shall not charge any brokerage fee, service fee or other booking-related fee to a third party who has not accepted the relevant agreement or entered into a separate written agreement with HomeInZagreb.
Where required by applicable law, HomeInZagreb shall inform the relevant parties in writing of the individual fees and their total amount.
Nothing in this section limits any rights that cannot be excluded under mandatory law.
9. Security Deposit
The security deposit is a refundable deposit paid as security for the rental arrangement and may cover unpaid rent, unpaid utilities, damage, missing items, cleaning costs, lost keys, breach of contract, early cancellation or termination obligations where applicable, or other amounts owed under the tenancy agreement.
The security deposit is not rent and cannot be used as the last month’s rent unless the landlord and HomeInZagreb clearly agree to this in writing.
The security deposit may be held by HomeInZagreb, the landlord or another agreed party, depending on the booking arrangement.
The refund of the deposit depends on the tenancy agreement, property condition at move-out, unpaid rent or utilities, cleaning condition, missing or damaged items, final utility settlement, documented costs and any written agreements between the parties.
Deposit deductions should be reasonable, documented and connected to actual costs or justified estimates.
HomeInZagreb may help facilitate communication, but does not automatically arbitrate disputes about damage, cleanliness, deductions or deposit return unless this has been specifically agreed in writing.
10. Payment Methods
HomeInZagreb may accept payments by bank transfer, Stripe or other payment methods made available during the booking process.
10.1 Bank Transfers
If payment is made by bank transfer, the tenant or payer is responsible for entering the correct payment details, reference information and amount.
The payment is considered received only once it is visible in the relevant bank account or confirmed by HomeInZagreb.
The tenant may be asked to send proof of payment. Sending proof of payment does not automatically mean the payment has been received if the funds have not arrived.
Bank fees, exchange-rate differences, intermediary bank fees or payment delays are the responsibility of the payer unless otherwise agreed in writing.
10.2 Stripe and Card Payments
Where Stripe or another online payment provider is available, the payment is processed through the external payment provider.
HomeInZagreb does not store full card numbers or full card security details.
Stripe or the relevant payment provider may process personal data, payment data, authentication data, fraud-prevention data and transaction-related information according to its own terms and privacy documentation.
Card payments may require additional authentication, including 3D Secure or other bank/card issuer verification. A payment may be considered incomplete if the card is declined, authentication fails, the payment is reversed, the transaction is flagged for fraud review, or the funds are not successfully received.
The payer should ensure that the cardholder recognizes the HomeInZagreb payment, the amount, the service description and any related booking reference before completing payment. If the payer believes a payment is incorrect, duplicated or unauthorized, they should contact HomeInZagreb as soon as possible so the issue can be reviewed.
10.3 Payment Deadlines
Payment deadlines stated in the offer, booking confirmation, payment instructions or invoice must be respected.
If a required payment is not completed within the stated deadline, HomeInZagreb may cancel the provisional booking and offer the property to another tenant.
10.4 Payment Disputes and Chargebacks
If a payer believes that a payment is incorrect, duplicated, unauthorized or not related to the agreed booking, they should contact HomeInZagreb as soon as possible at of****@**********eb.com so the issue can be reviewed.
If a payment dispute, chargeback or card issuer inquiry is opened, HomeInZagreb may provide the payment provider, bank, card network or relevant authority with booking-related evidence, including payment records, receipts, invoices, booking confirmations, service descriptions, communication records, Terms acceptance records, refund policy information, tenancy or booking documents and other relevant documentation.
Opening a payment dispute or chargeback does not automatically cancel a booking, tenancy agreement, payment obligation or cancellation consequence. Any booking, cancellation, refund or deposit outcome remains subject to the applicable booking confirmation, tenancy agreement, Terms, written agreements and mandatory law.
11. Rent and Utilities
11.1 Rent
Rent is normally paid directly to the landlord according to the tenancy agreement.
HomeInZagreb does not normally collect monthly rent unless this is specifically agreed in writing.
The tenancy agreement or booking confirmation should state the monthly rent, rental period, rent due dates, payment method, partial month rules, extension rules and early termination rules, where applicable.
Failure to pay rent on time may result in late payment consequences, use of the security deposit, termination rights or other consequences according to the tenancy agreement and applicable law.
11.2 Utilities
Utilities may include electricity, water, gas, heating, internet, building fees, waste costs or other agreed property-related expenses.
Utilities may be fixed monthly costs, charged by actual consumption, charged according to bills, included in rent, or handled in another way agreed in writing.
The applicable model should be stated before booking confirmation.
Where utilities are charged based on consumption or bills, the tenant may request a reasonable explanation of the calculation.
Unpaid utilities may be deducted from the deposit or invoiced separately, depending on the agreement.
12. Cancellation Policy, Changes and No-Shows
HomeInZagreb applies a strict cancellation policy.
By submitting a booking request, paying the service fee, paying the security deposit or confirming a booking, the tenant accepts that HomeInZagreb and the landlord may rely on that booking and stop offering the property to other potential tenants.
12.1 Service Fee
The service fee rules are explained in Section 8 of these Terms.
In cancellation situations, the service fee remains non-refundable if the tenant cancels, changes plans, does not arrive, finds other accommodation, cannot proceed with the stay, or decides not to continue for personal, administrative, travel, university, employment, visa, residence, registration or other reasons outside HomeInZagreb’s control.
If the booking cannot be completed for reasons on the landlord’s or property owner’s side, the tenant may be entitled to a refund of the service fee paid to HomeInZagreb, as explained in Section 8.
12.2 Security Deposit Before Move-in
The security deposit is used to secure the booking and reserve the property.
If the tenant cancels after the property has been reserved, the security deposit may be fully or partially retained or reduced, depending on the timing of cancellation, the tenancy agreement, the booking confirmation, the landlord’s loss, and whether a suitable replacement tenant is found and accepted.
The landlord and HomeInZagreb are not required to accept an unsuitable replacement tenant.
If a replacement tenant is found, any possible refund will depend on the actual loss, timing, new booking terms and written agreement between the relevant parties.
12.3 Cancellation After Booking Confirmation
After booking confirmation, the tenant cannot cancel without consequences unless the signed agreement, booking confirmation or written cancellation terms clearly allow it.
Cancellation may result in loss of the service fee, loss of the security deposit, liability for rent, liability for landlord costs, or other consequences stated in the tenancy agreement or booking confirmation.
12.4 Cancellation After Move-in
Once the tenant moves in, cancellation, early termination, deposit refund and remaining payment obligations are governed primarily by the tenancy agreement and applicable written agreements.
Leaving early does not automatically release the tenant from rent, utilities, cleaning costs, damage costs or other obligations.
The tenant may remain responsible for rent and agreed costs until the end of the agreed rental period unless the landlord agrees otherwise in writing or a suitable replacement tenant is found and accepted under agreed conditions.
12.5 No-Show
If the tenant does not arrive, does not communicate, or does not complete move-in without a valid written agreement, this may be treated as cancellation or no-show.
In such case, the service fee is non-refundable and the security deposit may be fully or partially retained depending on the agreement, landlord loss and booking terms.
12.6 Visa, Residence, Registration, University, Employment or Personal Changes
The tenant is responsible for checking all visa, residence, registration, travel, university, employment and personal requirements before booking.
Issues related to visa, residence status, stay registration, university admission, course changes, employment changes, travel problems, personal circumstances or administrative requirements do not automatically create a right to refund.
HomeInZagreb does not guarantee that any tenant will receive a visa, residence approval, stay registration, university confirmation, employment approval or any other public or private authorization.
12.7 Changes to Dates, Property or Tenant
Any change to move-in date, move-out date, rental period, property, number of tenants, tenant identity, payment arrangement or other key booking condition must be approved in writing by email, unless expressly agreed otherwise in writing for a specific case.
HomeInZagreb and the landlord may accept or refuse requested changes.
Additional fees, rent differences or new booking conditions may apply.
12.8 Failure to Pay on Time
If the tenant does not pay the required service fee, deposit, rent, utilities or other agreed amounts within the stated deadline, HomeInZagreb or the landlord may cancel the booking, refuse move-in, terminate the agreement or apply other remedies available under the booking confirmation, tenancy agreement or applicable law.
12.9 Written Cancellation Required
Cancellation requests and other legally relevant notices must be sent by email to of****@**********eb.com, unless expressly agreed otherwise in writing for a specific case.
A cancellation is not valid only because the tenant stops replying, does not arrive, or communicates informally without clear email confirmation.
Phone calls, WhatsApp messages, website forms, account messages or other informal channels may be used for practical or operational coordination, but they do not replace formal email communication where these Terms require notice by email.
13. Move-in, Property Condition and Records
The tenant must inspect the property, inventory, furniture, appliances, cleanliness and general condition immediately upon move-in.
Any pre-existing damage, missing item, cleanliness issue, malfunction, technical issue or discrepancy must be reported by email, with photos or videos where applicable, within 48 hours of move-in, unless a different deadline is stated in the tenancy agreement or property instructions.
If the tenant does not submit a written report within the stated deadline, the property, inventory, furniture, appliances and cleanliness shall be deemed accepted by the tenant in the condition in which they were handed over at move-in, with respect to visible and reasonably noticeable issues.
Any issue reported after the deadline shall be treated as occurring during the tenancy, unless the landlord expressly confirms otherwise in writing or the tenant can clearly show that the issue existed at move-in and could not reasonably have been noticed within the reporting period.
This reporting deadline does not limit the tenant’s obligation to immediately report urgent issues, leaks, safety risks, electrical issues, water damage or any situation that may cause further damage to the property.
HomeInZagreb may assist with move-in communication and records, but the landlord remains responsible for the property condition, handover and landlord obligations.
14. Tenant Responsibilities During the Stay
The tenant agrees to pay rent, utilities and other agreed costs on time, use the property responsibly, respect the tenancy agreement and house rules, keep the property reasonably clean, ventilate and heat the property appropriately, avoid damage caused by negligence, misuse, parties or improper use, respect neighbors and building rules, avoid excessive noise, especially during quiet hours, avoid unauthorized guests, pets, smoking, parties, subletting or commercial use where prohibited, report serious maintenance, safety, humidity, mould, water, electricity, gas or appliance issues promptly, cooperate reasonably with the landlord, HomeInZagreb and authorized service providers, and comply with Croatian law and any applicable visa, residence, registration or administrative obligations.
The tenant may be responsible for damage, cleaning costs, unpaid amounts or other costs caused by the tenant, guests, negligence, misuse or breach of agreement.
The tenant is responsible for the behavior of their guests and visitors during the stay. Guests must respect the property, house rules, neighbors, building rules and applicable law. Damage, disturbance, unauthorized overnight stays, excessive noise or other problems caused by guests may be treated as the tenant’s responsibility.
15. Landlord Responsibilities
The landlord is responsible for providing accurate property information to HomeInZagreb, ensuring the property is legally available for rent, providing a safe, habitable and properly prepared property, ensuring the property matches the agreed listing and rental conditions, maintaining included appliances, installations, furniture and equipment except where damage is caused by tenant misuse, responding reasonably to reported issues, providing utility information and calculations where relevant, supporting the residence-registration option stated in the property listing or agreed in writing where applicable, and handling move-out, final condition checks, deductions and deposit return according to the agreement.
The landlord should not enter the property during the tenancy without prior notice and a valid reason, except in urgent situations where immediate access is necessary to prevent damage, protect safety or comply with legal obligations.
HomeInZagreb may assist with communication, but the landlord remains responsible for the property and landlord obligations.
16. Visa, Residence and Stay Registration
Tenants are fully responsible for informing themselves about any visa, residence, stay registration, address registration, study, work, travel or other administrative requirements that may apply to their stay in Croatia.
Rules and procedures may depend on nationality, length of stay, purpose of stay, documents, personal circumstances, authority practice and current regulations. These rules and procedures may change, and public authorities may update or apply them differently without prior notice to HomeInZagreb.
For accurate and current information, tenants should check official sources directly, including the Croatian Ministry of the Interior (MUP), the relevant Croatian embassy or consulate, their university, employer or another competent authority.
HomeInZagreb may provide general practical information or indicate which type of landlord support may be available for a specific property, where this has been confirmed by the landlord. However, HomeInZagreb does not provide legal or immigration advice and does not guarantee that any information about visa, residence or stay registration will remain current, complete or applicable to a specific tenant.
The registration option or type of landlord support available for a specific property may be shown in the property listing or communicated before booking confirmation. If a tenant requires a specific document, landlord participation, notarized agreement or other form of support, the tenant must check this before booking.
HomeInZagreb cannot guarantee the decision, processing time, requirements or interpretation of MUP, embassies, consulates, universities, employers, public authorities or any other institution.
Failure to obtain a visa, residence approval, stay registration, address confirmation, university approval, employment approval or any other administrative approval does not automatically entitle the tenant to a refund, unless expressly agreed otherwise in writing or required by mandatory law.
17. Insurance
HomeInZagreb recommends that tenants consider appropriate insurance, including health insurance, travel insurance, tenant/renter insurance and liability insurance.
The security deposit may not be sufficient to cover serious damage, water damage, fire, injury, loss of personal belongings, liability to neighbors or other major incidents.
Insurance is arranged by the tenant directly with the insurance provider and is the tenant’s own responsibility and cost.
HomeInZagreb does not provide insurance and does not guarantee coverage.
18. Parents, Guardians and Third-Party Payers
Parents, guardians, employers, universities, colleges or other third parties may assist with communication or payment.
However, the person named as tenant in the tenancy agreement remains legally responsible for the tenancy. Payment by a third party does not automatically make that person the tenant. Adult tenants should normally remain the main contact persons. Parents or third parties should not bypass the agreed communication process. Any special arrangement must be clearly agreed in writing.
For minors or special cases, additional documentation or guardian approval may be required.
19. Data Protection and Privacy
HomeInZagreb processes personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), and our separate Privacy Policy.
We may collect and process personal data necessary for inquiries, bookings, accounts, contracts, payments, security deposits, rent or utility payment confirmations, communication, move-in and move-out records, support, legal obligations and service operation.
We may use third-party service providers and tools, including Google Workspace, HubSpot, Stripe or other payment providers, banks, HelloSign / Dropbox Sign or other electronic signature tools, website hosting providers, accounting tools, legal advisors, IT providers and other professional or technical service providers.
Bank transfer data may include payer name, bank account details, payment reference, payment amount, payment date and payment confirmation.
Stripe or another payment provider may process card or payment data where online payment is available. HomeInZagreb does not store full card details.
Personal data may be shared with landlords, tenants, payment providers, banks, service providers, professional advisors, public authorities or other parties where necessary for booking, contract performance, legal compliance, payment processing, support, dispute management or legitimate operation of the service.
Full details are provided in our Privacy Policy and Cookie Policy.
By using our website and services, you acknowledge that your personal data will be processed as described in these Terms and in our Privacy Policy.
20. Cookies and Website Tools
Our website may use cookies and similar technologies for essential website functions, analytics, security, user experience, marketing and performance monitoring.
Some cookies may be required for the website to function properly. Others may require consent, depending on applicable law.
More information is provided in our Cookie Policy and cookie consent banner.
21. Communication
HomeInZagreb may communicate with users by email, phone, WhatsApp, website forms, account messages, HubSpot, Google Workspace or other communication tools for practical and operational communication.
Users agree to provide accurate contact details and check their email regularly during the booking and rental process.
Important booking, payment, contract, cancellation, move-in, move-out or support information may be sent electronically, primarily by email.
Legally relevant notices, confirmations, cancellations, changes to booking or rental terms, complaints and other essential statements must be sent by email, unless expressly agreed otherwise in writing for a specific case.
Phone calls, WhatsApp messages, website forms, account messages, HubSpot records or other operational communication tools may help explain or coordinate the process, but they do not replace formal email communication where these Terms require notice by email.
Email communication and electronically signed documents may be used as evidence of instructions, agreements, notices, confirmations, reported issues or other relevant facts.
22. Intellectual Property
All website content, branding, logos, design, text, photos, graphics, brochures, handbooks, documents, guides and materials are owned by or licensed to HomeInZagreb, unless stated otherwise.
Users may view, download or print materials for personal use related to their housing search or rental.
Users may not copy, reuse, distribute, scrape, publish, sell or commercially exploit HomeInZagreb content without prior written permission.
23. Limitation of Liability
To the maximum extent permitted by law, HomeInZagreb is not liable for decisions, actions, omissions, conduct, communication, behavior or breaches of obligation by landlords, tenants, their guests, representatives, family members, contractors or other third parties.
Landlords and tenants remain directly responsible to each other for their own conduct, statements, payments, access arrangements, property use, handover, maintenance obligations, house rules, damage, cleanliness, utilities, deposit-related claims and performance of the tenancy agreement.
HomeInZagreb is not liable for property defects outside our control, utility interruptions, internet provider issues, building problems, neighbor behavior, public authority decisions, immigration, visa, residence or registration outcomes, changes in visa, residence, registration or public authority procedures, payment delays caused by banks or third-party providers, indirect, consequential or business losses, user failure to read or follow instructions, agreements or deadlines, or loss arising from inaccurate, incomplete or outdated information provided by a tenant, landlord or third party.
HomeInZagreb may assist with communication between landlords and tenants, but such assistance does not make HomeInZagreb responsible for the actions, omissions, decisions or obligations of either party.
If HomeInZagreb is found liable in relation to a specific booking, our liability is limited to the amount of the HomeInZagreb service fee paid for that booking, unless mandatory law requires otherwise.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not allowed by law.
24. Refusal or Termination of Service
HomeInZagreb may refuse, suspend or terminate service where a user provides false or misleading information, fails to pay required amounts, repeatedly ignores communication, behaves aggressively, abusively, discriminatorily or unlawfully, harasses staff, landlords, tenants, partners or other users, violates house rules or tenancy obligations, misuses the website or our services, creates safety, legal, reputational or operational risk, repeatedly creates disputes or refuses reasonable communication.
We prefer respectful communication and stable rental relationships. We are not required to work with every client, landlord, property, company or partner.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes in law, technology, payment processes, website functionality, business operations or service procedures.
The updated version will be published on our website with a new “Last updated” date.
If you continue using the website or services after changes take effect, you are considered to have accepted the updated Terms, unless mandatory law requires a different form of acceptance.
For bookings or agreements already confirmed before an update, the terms accepted or agreed at the time of confirmation will normally apply to that booking, unless mandatory law or a specific written agreement requires otherwise.
26. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Croatia.
Any dispute arising out of or related to these Terms, the website or HomeInZagreb services will be subject to the competent court in Zagreb, Croatia, unless mandatory law requires otherwise.
OPĆI UVJETI POSLOVANJA I KORIŠTENJA USLUGA HOMEINZAGREB
Zadnje ažuriranje: 15. rujna 2026.
Primjenjuju se od: 15. rujna 2026.
Ovi Opći uvjeti poslovanja i korištenja usluga („Opći uvjeti”) uređuju korištenje mrežne stranice HomeInZagreb te uvjete pod kojima Select Home j.d.o.o., koji posluje pod brendom HomeInZagreb, pruža usluge posredovanja u prometu nekretnina i povezane usluge.
Korištenjem mrežne stranice, slanjem upita, dostavljanjem podataka, sklapanjem ugovora o posredovanju, sudjelovanjem u postupku najma ili korištenjem drugih usluga HomeInZagreb korisnik potvrđuje da je upoznat s ovim Općim uvjetima.
Samo korištenje mrežne stranice ili slanje upita ne predstavlja samo po sebi sklapanje ugovora o posredovanju niti stvara obvezu plaćanja posredničke naknade. Odnos posredovanja između HomeInZagreb i pojedinog nalogodavca uređuje se zasebnim pisanim ugovorom o posredovanju.
Ako postoji nesuglasje između ovih Općih uvjeta i pojedinačnog ugovora o posredovanju, ugovora o najmu, predugovora, potvrde rezervacije ili drugog posebnog pisanog sporazuma, prednost ima posebni pisani sporazum, osim ako prisilni propisi određuju drukčije.
Ovi Opći uvjeti nisu ugovor o najmu.
1. Podaci o Posredniku
HomeInZagreb je brend kojim upravlja:
Select Home j.d.o.o.
Dardska 310000 Zagreb, Hrvatska
OIB: 76915079150
Registarski broj posrednika: 118/2015
E-mail: of****@**********eb.com
Web: www.homeinzagreb.com
U daljnjem tekstu: „Posrednik”, „Agencija” ili „HomeInZagreb”.
2. Uloga HomeInZagreb
HomeInZagreb posluje kao posrednik u prometu nekretnina te povezuje osobe koje traže nekretninu za najam s najmodavcima odnosno drugim osobama ovlaštenima raspolagati nekretninom.
Posrednik nastoji pronaći i dovesti u vezu nalogodavca s trećom osobom radi pregovaranja i sklapanja ugovora o najmu odnosno drugog posredovanog pravnog posla.
Nekretnine objavljene na mrežnoj stranici u pravilu nisu u vlasništvu HomeInZagreb, osim ako je izričito navedeno drukčije.
Ugovor o najmu sklapa se između najmodavca i najmoprimca. HomeInZagreb nije ugovorna strana ugovora o najmu i nije ovlašten sklopiti ga u ime najmodavca ili najmoprimca bez posebne pisane punomoći.
3. Ugovor o posredovanju
Posredovanje se obavlja na temelju pisanog ugovora o posredovanju sklopljenog između Posrednika i nalogodavca.
Nalogodavac može biti najmodavac, najmoprimac ili druga osoba koja angažira Posrednika radi sklapanja određenog posredovanog pravnog posla.
Ugovor o posredovanju određuje najmanje predmet posredovanja, vrstu i bitan sadržaj posredovanog posla, posredničku naknadu, eventualne dodatne usluge i troškove te druge podatke propisane važećim propisima.
Ugovor o posredovanju može se sklopiti elektroničkim putem, razmjenom potpisanih primjeraka elektroničkom poštom ili putem platforme za elektroničko potpisivanje, ako su ispunjeni uvjeti propisani zakonom.
Ako Posrednik posreduje i za najmodavca i za najmoprimca te obje strane plaćaju posredničku naknadu, sa svakom stranom sklapa se zaseban ugovor o posredovanju.
Posrednička naknada ne može se naplatiti osobi koja nije s Posrednikom sklopila ugovor o posredovanju samo zato što u posredovanom poslu sudjeluje kao najmoprimac, najmodavac ili druga treća osoba.
4. Poslovi obuhvaćeni posredovanjem
Ovisno o konkretnom ugovoru o posredovanju, HomeInZagreb može obavljati osobito sljedeće poslove:
predstavljanje i oglašavanje nekretnine, obradu upita, povezivanje nalogodavca i potencijalne druge ugovorne strane, komunikaciju s najmodavcem i najmoprimcem, provjeru raspoloživosti i osnovnih uvjeta najma, koordinaciju razgledavanja, upoznavanje nalogodavca s okvirnim tržišnim uvjetima, uvid u dostupnu dokumentaciju vezanu uz nekretninu, koordinaciju pregovora, pomoć pri usuglašavanju uvjeta najma, pripremne radnje za sklapanje pravnog posla, administrativnu podršku, koordinaciju dokumentacije i potpisivanja te, kada je ugovoreno, podršku prilikom useljenja, boravka i iseljenja.
Posrednik ne jamči da će ugovor o najmu biti sklopljen niti jamči platežnu sposobnost, ponašanje ili buduće ispunjenje obveza druge ugovorne strane.
HomeInZagreb ne pruža pravno, porezno, investicijsko, imigracijsko ili osiguravateljsko savjetovanje. Informacije koje Posrednik daje u tim područjima imaju opću i praktičnu informativnu svrhu.
5. Podaci i oglasi nekretnina
HomeInZagreb nastoji osigurati da su podaci objavljeni na mrežnoj stranici točni i ažurni.
Podaci o nekretninama, uključujući fotografije, opremu, cijenu, raspoloživost, režijske troškove, polog, čišćenje, pravila korištenja i druge uvjete, u značajnoj se mjeri temelje na informacijama koje Posredniku dostavlja najmodavac odnosno vlasnik nekretnine.
Najmodavac je obvezan Posredniku pravodobno prijaviti sve bitne promjene.
Podaci i uvjeti koje je Posrednik pisanim putem potvrdio potencijalnom najmoprimcu prilikom prihvaćanja konkretnog upita predstavljaju osnovu daljnjeg postupka, osim ako strane naknadno pisanim putem dogovore drukčije.
Nakon potvrde konkretnog upita najmodavac ne bi smio jednostrano povećavati najamninu, polog ili druge potvrđene troškove, mijenjati datum useljenja ili bitno mijenjati sadržaj i kvalitetu nekretnine bez prethodnog pisanog dogovora s najmoprimcem.
Kada je za nekretninu propisana obveza energetskog certificiranja, najmodavac je dužan osigurati važeći energetski certifikat i podatke potrebne za zakonito oglašavanje nekretnine.
6. Korištenje mrežne stranice
Korisnik se obvezuje dostavljati točne, potpune i aktualne podatke te se mrežnom stranicom i uslugama HomeInZagreb koristiti zakonito i u dobroj vjeri.
Nije dopušteno neovlašteno kopiranje, automatizirano preuzimanje ili komercijalno korištenje sadržaja, fotografija, podataka o nekretninama, baza podataka ili drugih materijala HomeInZagreb.
Nije dopušteno lažno predstavljanje, dostavljanje lažnih ili obmanjujućih podataka, pokušaj neovlaštenog pristupa sustavima, slanje zlonamjernog koda ili sadržaja te uznemiravanje, prijetnje ili zlouporaba zaposlenika, najmoprimaca, najmodavaca ili drugih korisnika.
HomeInZagreb može ograničiti ili onemogućiti pristup svojim uslugama u slučaju zlouporabe.
7. Postupak posredovanja pri najmu
Postupak u pravilu započinje upitom potencijalnog najmoprimca za određenu nekretninu.
Slanje upita ne jamči raspoloživost nekretnine niti prihvaćanje najmoprimca od strane najmodavca.
Prije obavljanja poslova posredovanja za koje je prema zakonu potreban ugovor o posredovanju, Posrednik i nalogodavac sklapaju odgovarajući pisani ugovor o posredovanju.
HomeInZagreb zatim provjerava raspoloživost i uvjete najma te upit prosljeđuje najmodavcu. Najmodavac može upit prihvatiti, odbiti ili zatražiti dodatne informacije.
Ako najmodavac prihvati upit, HomeInZagreb najmoprimcu dostavlja potvrđene uvjete, koji mogu uključivati najamninu, režije, sigurnosni polog, posredničku naknadu, razdoblje najma, datum useljenja, način plaćanja, pravila korištenja i druge bitne uvjete.
Prihvat najmodavca sam po sebi ne znači da je nastalo pravo Posrednika na posredničku naknadu.
Pravo na posredničku naknadu nastaje nakon sklapanja ugovora za koji je Posrednik posredovao, odnosno sklapanjem predugovora ako je tako izričito ugovoreno.
Potvrda rezervacije ili drugi dokument ima učinak predugovora samo ako je tako izričito ugovoreno i ako ispunjava zakonske pretpostavke za takav pravni posao.
Nakon sklapanja odgovarajućeg ugovora odnosno predugovora Posrednik može izdati račun i zatražiti plaćanje ugovorene posredničke naknade.
8. Posrednička naknada i Cjenik
Posrednička naknada predstavlja naknadu za poslove posredovanja koje HomeInZagreb obavlja prema pojedinačnom ugovoru o posredovanju.
Osnovicu za određivanje naknade pri najmu u pravilu predstavlja jedna ugovorena mjesečna najamnina, bez zasebno iskazanih režija, sigurnosnog pologa, troškova čišćenja, javnobilježničkih troškova, prijevoda i drugih troškova koji nisu dio najamnine.
Cjenik posredničkih naknada – vrijedi od 15.09.2026.
Posredovanje pri davanju nekretnine u najam za najmodavca: najviše do 150% jedne mjesečne najamnine.
Posredovanje pri uzimanju nekretnine u najam za najmoprimca: najviše do 150% jedne mjesečne najamnine.
Najviši ukupni iznos posredničkih naknada za isti posredovani posao: do 300% jedne mjesečne najamnine.
Konkretna posrednička naknada utvrđuje se pojedinačnim ugovorom o posredovanju i može biti niža od najviših iznosa iz ovog Cjenika, uključujući iznos od 0,00 EUR.
Za najmoprimce standardna posrednička naknada za redovne najmove u pravilu iznosi između 50% i 100% jedne mjesečne najamnine, ovisno o nekretnini, razdoblju najma i opsegu usluge. Točan iznos mora biti poznat najmoprimcu i ugovoren prije nastanka obveze plaćanja.
Za najmodavce naknada se utvrđuje njihovim pojedinačnim ugovorom o posredovanju. Kada je ugovorena mjesečna naknada od 10% stvarno ugovorene i naplaćene mjesečne najamnine, ukupna naknada ne može prijeći maksimum utvrđen važećim Cjenikom.
Ako obje strane plaćaju posredničku naknadu, Posrednik će svaku stranu prije sklapanja odgovarajućeg ugovora upoznati s njezinom pojedinačnom naknadom i, kada je to propisano, s ukupnim iznosom naknada za isti posredovani posao.
Usluge uključene u posredničku naknadu ne naplaćuju se ponovno.
9. Nastanak prava na posredničku naknadu
HomeInZagreb stječe pravo na posredničku naknadu tek nakon sklapanja ugovora za koji je posredovao, odnosno sklapanjem predugovora ako je to izričito ugovoreno.
Posrednik neće zahtijevati djelomično ili potpuno plaćanje posredničke naknade unaprijed prije nastanka prava na naknadu u skladu s važećim propisima.
Nakon što je pravo na posredničku naknadu nastalo i usluga posredovanja izvršena, naknada se u pravilu ne vraća zbog naknadne odluke najmoprimca da odustane od najma, promijeni planove, ne doputuje, pronađe drugi smještaj ili iz osobnih, akademskih, poslovnih, administrativnih, viznih ili drugih razloga ne nastavi s najmom.
Iznimno, ako se potvrđeni i ugovoreni najam prije useljenja ne može realizirati isključivo zbog postupanja najmodavca ili vlasnika, primjerice zato što povuče nekretninu, odbije je predati, proda nekretninu ili jednostrano izmijeni bitne potvrđene uvjete bez prihvata najmoprimca, HomeInZagreb može vratiti naplaćenu posredničku naknadu, osim ako je s najmoprimcem pisanim putem dogovoreno drugo odgovarajuće rješenje.
Ništa iz ovog članka ne ograničava prava koja se prema prisilnim propisima ne mogu isključiti.
10. Produljenje i novi najam
Produljenje postojećeg najma, nova rezervacija, promjena nekretnine ili sklapanje novog posredovanog pravnog posla mogu predstavljati novu uslugu posredovanja.
Eventualna dodatna posrednička naknada mora biti prethodno pisano ugovorena.
Pri obračunu produljenja istog posredovanog posla poštuje se najviši iznos iz važećeg Cjenika i, gdje je primjenjivo, uračunavaju već naplaćene posredničke naknade koje se odnose na isti posredovani posao.
11. Dodatne usluge i troškovi
Dodatne usluge koje nisu obuhvaćene osnovnim posredovanjem mogu se naplatiti samo ako su posebno i prethodno ugovorene.
Prije nastanka obveze plaćanja korisnik mora biti upoznat s vrstom usluge, visinom ili načinom određivanja troška te s osobom koja je obveznik plaćanja.
Troškovi trećih osoba, kao što su javnobilježničke usluge, prijevodi, posebna dostava, stručne usluge ili drugi vanjski troškovi, nisu dio posredničke naknade osim ako je izričito navedeno drukčije.
12. Sigurnosni polog
Sigurnosni polog nije prihod ni posrednička naknada HomeInZagreb.
Polog služi kao osiguranje obveza najmoprimca prema najmodavcu u skladu s ugovorom o najmu.
Kada HomeInZagreb na temelju ovlaštenja najmodavca zaprimi sigurnosni polog u ime i za račun najmodavca, Posrednik će ga u pravilu proslijediti na račun koji je najmodavac pisano potvrdio u roku od pet radnih dana, osim ako je za konkretni slučaj pisano dogovoreno drukčije.
Nakon prijenosa pologa najmodavcu odgovornost za njegovo čuvanje, obračun, eventualne odbitke i povrat najmoprimcu prelazi na najmodavca.
U standardnom modelu suradnje najmodavac se obvezuje, ako nema opravdanih potraživanja, vratiti polog u roku od sedam dana od završetka najma i predaje nekretnine.
Ako konačni računi za režije još nisu dostupni ili postoji opravdano potraživanje, najmodavac bi trebao u roku od sedam dana vratiti nesporni dio pologa i objasniti zadržani iznos, a konačni obračun izvršiti najkasnije u roku od 45 dana, osim ako ugovor o najmu ili prisilni propis zahtijeva kraći rok.
Odbitci od pologa trebaju biti razumni, pojedinačno obrazloženi i, kada je primjenjivo, potkrijepljeni računima, ponudama, fotografijama ili drugom odgovarajućom dokumentacijom.
Redovno trošenje nastalo uobičajenim korištenjem nekretnine ne smatra se štetom.
HomeInZagreb može pomoći u komunikaciji između stranaka, ali ne odlučuje o postojanju štete niti o opravdanosti pojedinog odbitka, osim ako je za to posebno pisano ovlašten.
13. Plaćanja
Plaćanja prema HomeInZagreb mogu se izvršavati bankovnim prijenosom, kartičnim plaćanjem putem Stripea ili drugim načinom koji je korisniku ponuđen.
Kod bankovnog prijenosa korisnik je odgovoran za točnost iznosa, IBAN-a, modela, poziva na broj i drugih podataka za plaćanje.
Plaćanje se smatra izvršenim kada su sredstva zaprimljena na odgovarajući račun.
Troškove banke, korespondentnih banaka, kartičnih izdavatelja ili konverzije valuta snosi platitelj, osim ako je pisano dogovoreno drukčije.
Kod kartičnog plaćanja obradu transakcije obavlja vanjski pružatelj platnih usluga. HomeInZagreb ne pohranjuje potpune podatke o platnim karticama.
U slučaju chargebacka ili spora oko plaćanja HomeInZagreb može banci, kartičnom društvu, pružatelju platnih usluga ili nadležnom tijelu dostaviti relevantnu dokumentaciju povezanu s transakcijom, uključujući ugovor o posredovanju, račun, komunikaciju, potvrde, evidenciju prihvata uvjeta i druge relevantne dokumente.
14. Najamnina i režijski troškovi
Najamnina se u pravilu plaća izravno najmodavcu prema ugovoru o najmu.
HomeInZagreb ne prima redovne mjesečne najamnine osim ako je to posebno pisano ugovoreno.
Režijski troškovi mogu biti uključeni u najamninu, određeni kao fiksni mjesečni iznos ili obračunavani prema stvarnoj potrošnji odnosno računima.
Način obračuna treba biti poznat najmoprimcu prije sklapanja ugovora o najmu.
Kada se režije obračunavaju prema stvarnoj potrošnji, najmoprimac može zatražiti razumno obrazloženje obračuna i, kada je primjenjivo, odgovarajuće račune ili očitanja.
15. Otkazivanje, promjene i nedolazak
Nakon sklapanja ugovora o najmu ili drugog odgovarajućeg pravnog posla mogućnost otkazivanja i njegove posljedice uređuju se prvenstveno tim ugovorom, potvrđenim uvjetima i važećim propisima.
Naknadna odluka najmoprimca da ne koristi nekretninu ne znači automatski prestanak obveza iz ugovora o najmu.
Prijevremeni odlazak također ne oslobađa najmoprimca automatski od obveze plaćanja najamnine, režija, štete, čišćenja ili drugih ugovorenih troškova.
Promjena datuma useljenja ili iseljenja, trajanja najma, osobe najmoprimca, broja korisnika, nekretnine ili drugog bitnog uvjeta zahtijeva pisanu suglasnost odgovarajućih stranaka.
Ako najmoprimac bez dogovora ne dođe na useljenje ili prestane komunicirati, takvo postupanje može predstavljati neispunjenje ili povredu ugovora, uz posljedice uređene ugovorom o najmu i drugim primjenjivim dokumentima.
Vizni problemi, promjene studija, radnog odnosa, putovanja ili druge osobne i administrativne okolnosti same po sebi ne stvaraju pravo na povrat već nastale posredničke naknade.
16. Useljenje i stanje nekretnine
Najmoprimac je dužan prilikom useljenja pregledati nekretninu, namještaj, uređaje, inventar, čistoću i opće stanje.
Vidljivi postojeći nedostaci, oštećenja, neispravni uređaji, manjkajući predmeti ili druga odstupanja trebaju se prijaviti pisanim putem, po mogućnosti uz fotografije ili videozapise, najkasnije u roku od 48 sati od useljenja, osim ako je ugovorom određeno drukčije.
Hitni kvarovi, curenje vode, električni problemi, sigurnosni rizici ili okolnosti koje mogu uzrokovati dodatnu štetu moraju se prijaviti bez odgađanja.
HomeInZagreb može koordinirati dokumentiranje useljenja, ali najmodavac ostaje odgovoran za stanje i funkcionalnost nekretnine u opsegu određenom ugovorom i zakonom.
17. Obveze najmoprimca tijekom najma
Najmoprimac je dužan uredno plaćati najamninu i ugovorene troškove, koristiti nekretninu pažnjom dobrog domaćina, pridržavati se ugovora o najmu i kućnog reda, održavati razumnu razinu čistoće, pravilno grijati i prozračivati nekretninu te bez odgađanja prijaviti ozbiljne kvarove ili štetu.
Najmoprimac odgovara za štetu koju prouzroči on, osobe koje s njim koriste nekretninu ili njegovi gosti, u skladu s ugovorom i zakonom.
Nisu dopušteni podnajam, neodobreno ustupanje nekretnine trećim osobama, zabave, pušenje, držanje životinja ili druge aktivnosti ako su zabranjene konkretnim ugovorom ili kućnim pravilima.
18. Obveze najmodavca
Najmodavac je odgovoran za zakonitu mogućnost davanja nekretnine u najam te za točnost informacija koje dostavlja Posredniku.
Najmodavac je dužan predati nekretninu u potvrđenom stanju, čistu, sigurnu i funkcionalnu te tijekom najma bez nepotrebnog odgađanja rješavati kvarove i nedostatke koji prema ugovoru i zakonu padaju na njegov teret.
Najmodavac se obvezuje omogućiti prijavu boravišta odnosno adrese stanovanja kada je to prethodno potvrđeni uvjet najma ili kada je to potrebno u skladu s primjenjivim propisima i statusom najmoprimca.
Ako je potrebna ovjera potpisa najmodavca, ugovora ili posebne suglasnosti, postupanje i troškovi uređuju se ugovorom i potvrđenim uvjetima konkretnog najma.
Najmodavac ne bi trebao ulaziti u nekretninu tijekom najma bez prethodnog dogovora s najmoprimcem, osim u hitnim okolnostima kada je pristup nužan radi zaštite osoba ili sprječavanja neposredne štete.
19. Boravište, vize i administrativni postupci
Najmoprimac je odgovoran za pravodobnu provjeru svih uvjeta koji se odnose na vizu, privremeni ili stalni boravak, prijavu adrese, studiranje, rad i druge administrativne obveze.
Pravila mogu ovisiti o državljanstvu, duljini i svrsi boravka te se mogu mijenjati.
HomeInZagreb može dati opće praktične informacije i pomoći u koordinaciji s najmodavcem, ali ne jamči odluku, rok postupanja ili tumačenje Ministarstva unutarnjih poslova, veleposlanstva, konzulata, sveučilišta ili drugog nadležnog tijela.
Neuspjeh u dobivanju vize, dozvole boravka, prijave boravišta ili druge administrativne odluke sam po sebi ne znači pravo na povrat posredničke naknade, osim ako je pisano ugovoreno drukčije ili to zahtijeva prisilni propis.
20. Roditelji, skrbnici i treće osobe koje plaćaju
Roditelj, skrbnik, poslodavac, sveučilište ili druga treća osoba može pomagati najmoprimcu u komunikaciji ili plaćanju.
Plaćanje obveze od strane treće osobe samo po sebi ne čini tu osobu najmoprimcem niti nalogodavcem.
Punoljetni najmoprimac u pravilu ostaje glavna kontakt osoba i odgovorna ugovorna strana.
Za maloljetne osobe ili posebne slučajeve mogu biti potrebne dodatne suglasnosti i dokumentacija.
21. Potrošači i pravo na jednostrani raskid ugovora na daljinu
Ako je nalogodavac potrošač i ugovor o posredovanju sklapa na daljinu ili izvan poslovnih prostorija, na njega se primjenjuju prava koja mu pripadaju prema propisima o zaštiti potrošača.
Kada je primjenjivo, potrošač ima pravo jednostrano raskinuti ugovor u zakonskom roku od 14 dana.
Ako potrošač želi da HomeInZagreb počne obavljati ugovorenu uslugu prije isteka roka za jednostrani raskid, mora to izričito zatražiti.
Ako usluga bude u cijelosti izvršena prije isteka roka za jednostrani raskid uz prethodnu izričitu suglasnost potrošača i njegovu potvrdu da razumije posljedice potpune provedbe usluge, pravo na jednostrani raskid prestaje u opsegu dopuštenom važećim propisima.
Ako potrošač pravodobno raskine ugovor nakon što je na njegov izričit zahtjev pružanje usluge već započelo, primjenjuju se pravila o eventualnoj obvezi plaćanja razmjernog dijela već pružene usluge, kada su za to ispunjeni zakonski uvjeti.
Raskid ugovora o posredovanju ne znači automatski raskid zasebnog ugovora o najmu ili predugovora koji je u međuvremenu sklopljen.
22. Pisani prigovori potrošača
Potrošač može podnijeti pisani prigovor:
elektroničkom poštom na of****@**********eb.com, poštom na adresu Select Home j.d.o.o., Dardska 3, 10000 Zagreb, ili neposredno u poslovnim prostorijama Posrednika.
HomeInZagreb će bez odgađanja potvrditi primitak pisanog prigovora.
Na pisani prigovor potrošača HomeInZagreb će odgovoriti u pisanom obliku najkasnije u roku od 15 dana od njegova zaprimanja, jasno navodeći prihvaća li osnovanost prigovora.
Evidencija pisanih prigovora čuva se u skladu s važećim propisima.
23. Komunikacija
Službena komunikacija HomeInZagreb u pravilu se odvija elektroničkom poštom.
Za operativnu komunikaciju mogu se koristiti telefon, WhatsApp, obrasci na mrežnoj stranici, korisnički račun, CRM sustav i drugi komunikacijski alati.
Otkazi, promjene bitnih uvjeta, prigovori, važna ugovorna očitovanja i druge pravno relevantne obavijesti trebaju se dostavljati elektroničkom poštom, osim ako je za konkretan slučaj ugovoreno ili zakonom propisano drukčije.
Korisnik je odgovoran za dostavljanje točne e-mail adrese i redovitu provjeru primljene pošte.
24. Zaštita osobnih podataka
HomeInZagreb obrađuje osobne podatke u skladu s Općom uredbom o zaštiti podataka (GDPR), važećim hrvatskim propisima i Politikom privatnosti objavljenom na mrežnoj stranici.
Podaci se mogu obrađivati radi obrade upita, sklapanja i izvršavanja ugovora o posredovanju, pripreme najma, plaćanja, pologa, komunikacije, useljenja, iseljenja, rješavanja prigovora, ispunjavanja zakonskih obveza i zaštite legitimnih interesa.
HomeInZagreb može koristiti vanjske pružatelje usluga, uključujući pružatelje elektroničke pošte, CRM sustava, procesore plaćanja, banke, platforme za elektroničko potpisivanje, IT i hosting pružatelje te profesionalne savjetnike.
Detaljna pravila uređena su Politikom privatnosti.
25. Kolačići i mrežni alati
Mrežna stranica može koristiti nužne, funkcionalne, analitičke i druge kolačiće i slične tehnologije.
Kolačići koji nisu nužni koriste se u skladu s pravilima o privoli korisnika.
Detaljnije informacije dostupne su u Politici kolačića i putem alata za upravljanje privolama na mrežnoj stranici.
26. Intelektualno vlasništvo
Tekstovi, fotografije, videozapisi, grafički elementi, logotipi, dokumenti, obrasci, vodiči, opisi nekretnina, baze podataka i drugi sadržaji koje je izradio ili naručio HomeInZagreb zaštićeni su odgovarajućim pravima intelektualnog vlasništva.
Sadržaj se može koristiti za osobne potrebe povezane s konkretnim traženjem ili korištenjem smještaja.
Nije dopušteno njegovo neovlašteno komercijalno kopiranje, objavljivanje, distribucija, scraping ili daljnje korištenje.
27. Ograničenje odgovornosti
Najmodavac i najmoprimac izravno odgovaraju jedan prema drugome za izvršavanje svojih obveza iz ugovora o najmu.
HomeInZagreb ne odgovara za postupke, propuste, izjave ili povrede obveza najmodavca, najmoprimca, njihovih gostiju, članova obitelji, izvođača, susjeda, pružatelja komunalnih ili internetskih usluga ili drugih trećih osoba, osim kada odgovornost Posrednika proizlazi iz njegove vlastite povrede zakonske ili ugovorne obveze.
HomeInZagreb ne odgovara za prekide komunalnih usluga, odluke javnih tijela, vizne ili boravišne postupke, promjene propisa, probleme s bankama ili platnim procesorima, niti za netočne podatke koje mu je dostavila druga strana, ako za takvu netočnost nije znao niti je uz dužnu profesionalnu pažnju morao znati.
HomeInZagreb može pomoći strankama u komunikaciji i rješavanju nesuglasica, ali takva pomoć ne znači da Posrednik preuzima obveze najmodavca ili najmoprimca.
U opsegu u kojem je to dopušteno prisilnim propisima, eventualna ugovorna odgovornost HomeInZagreb povezana s konkretnim posredovanjem ograničena je na iznos posredničke naknade plaćene za taj konkretni posao.
Ovo ograničenje ne primjenjuje se kada se odgovornost prema prisilnim propisima ne može isključiti ili ograničiti.
28. Odbijanje ili prestanak pružanja usluge
HomeInZagreb može odbiti sklapanje ugovora ili prestati pružati neobvezne usluge osobi koja dostavlja lažne ili obmanjujuće podatke, zloupotrebljava uslugu, ne izvršava ugovorene obveze, opetovano ignorira službenu komunikaciju, postupa agresivno, prijeteće, diskriminirajuće ili nezakonito ili na drugi način stvara ozbiljan pravni, sigurnosni ili operativni rizik.
Prestanak pružanja usluge ne utječe na već nastala prava i obveze iz ugovora o posredovanju, ugovora o najmu ili drugog sklopljenog pravnog posla.
29. Promjene Općih uvjeta
HomeInZagreb može povremeno izmijeniti ove Opće uvjete radi usklađivanja s promjenama propisa, poslovnih procesa, tehnologije ili usluga.
Važeća verzija bit će objavljena na mrežnoj stranici s datumom početka primjene.
Na već sklopljene ugovore o posredovanju i već nastale poslove primjenjuju se uvjeti i dokumenti koji su bili sastavni dio konkretnog ugovornog odnosa, osim ako je pisano ugovoreno ili zakonom određeno drukčije.
30. Odnos Općih uvjeta i pojedinačnih ugovora
Ovi Opći uvjeti primjenjuju se zajedno s pojedinačnim ugovorom o posredovanju, važećim Cjenikom, ponudom, ugovorom o najmu, potvrdom rezervacije i drugim dokumentima koji se odnose na konkretni posao.
U slučaju nesuglasja prednost ima pojedinačni ugovor o posredovanju odnosno drugi poseban pisani sporazum u dijelu u kojem uređuje konkretno pitanje, osim ako prisilni propis određuje drukčije.
Opći uvjeti ne zamjenjuju ugovor o posredovanju niti ugovor o najmu.
31. Mjerodavno pravo i nadležnost
Na ove Opće uvjete, ugovore o posredovanju i usluge HomeInZagreb primjenjuje se pravo Republike Hrvatske, osobito propisi kojima se uređuje posredovanje u prometu nekretnina, obvezni odnosi i zaštita potrošača.
Stranke će eventualne sporove nastojati riješiti mirnim putem.
Ako spor nije moguće riješiti sporazumno, nadležan je stvarno nadležni sud u Zagrebu, osim ako prisilni propisi određuju drugu nadležnost.
Ako su ovi Opći uvjeti dostupni na više jezika, u slučaju razlike u tumačenju mjerodavna je hrvatska verzija, osim kada prisilni propisi zahtijevaju drukčije.