| Step | Status | Handled by | What happens? | Next step |
|---|---|---|---|---|
| (1) Inquiry received | [Inquiry Sent] | {HomeInZagreb} | The tenant sends an inquiry with the selected property, preferred move-in and move-out dates, number of tenants, budget, and other details. | Availability Check |
| (2) Landlord Confirmation | [Awaiting Confirmation] | {HomeInZagreb} | HomeInZagreb checks the availability for the requested dates and whether the landlord accepts the booking request. | Confirm or decline inquiry |
| (3) Booking Accepted | [Booking Accepted] | {HomeInZagreb} | If the booking request is accepted, the tenant receives the first payment instructions. | Payment Instructions |
| (5) Deposit Payment | [Deposit Payment Pending] | {Tenant} | The tenant receives instructions for the deposit payment. | Complete Deposit Payment |
| (6) Deposit Payout | [Deposit Payout] | {HomeInZagreb} | Upon confirmation HomeInZagreb reserves the property on behalf of the tenant. | Deposit Payout |
| (7) Tenancy Agreement | [Agreement in Preparation] | {HomeInZagreb} | The tenancy agreement is drafted and sent for signature, prior to arrival. | Review and Sign Agreement |
| (8) Move-In Arrangements | [Move-In Arrangements] | {HomeInZagreb} | Arrival details, key handover, first rent payment instructions, registration guidance, and move-in documentation instructions are arranged before arrival. | Meeting request |
| (9) Start of Stay | [Stay Started] | {Tenant} | During the stay, the tenant pays to the landlord regular stay costs according to the rental agreement, such as rent, utilities, and cleaning if applicable. | Meet your tenant(s) |
| (10) During the Stay | [During Stay ] | {Landlord} | The landlords remains available for communication with their tenants during their stay, along with HomeInZagreb | Communication |
Important: The reservation is confirmed only after the required booking steps are completed. If a property is unavailable or the request is not accepted, the next step is to contact HomeInZagreb for available alternatives.