Help center

If you need something for your university, employer or visa before the contract is ready, we can provide:

• a booking confirmation

• a VISA confirmation

A sample Tenancy Agreement can also be shared for information so you can see the structure and main rules.

Check out the BOOKING section

If you want to stay longer:

1. Contact HomeInZagreb as early as possible (usually at least 1–2 months before your contract ends).

2. We will check with the landlord if an extension is possible and under which conditions.

3. An extension is usually treated like a new booking, which can mean:

• a new service fee,
• possibly a new deposit arrangement, and
• a new contract with updated dates and, in some cases, a new rent amount.

Do not assume your stay is automatically extended. You need a new written agreement.

In EUR,the costs of the transactions should be covered by the client, a full amount should be received as stated on the offer.

Each property will indicate one of the following options:

A) Consent via eVisitor (short stay only, up to 90 days)
The landlord registers your stay in eVisitor within 24 hours of arrival. This applies to tourist or short stays only and does not replace MUP temporary residence procedures for semester-long or longer stays.

B) Notarized landlord consent (MUP-ready)
The landlord provides notarized consent, usually through a notarized lease agreement or a notarized owner’s declaration. This generally simplifies the process and usually means the landlord does not need to appear in person.

C) Landlord consent in person (at MUP/police station)
If the required documents are not notarized, the landlord will need to appear in person at the MUP/police station to provide consent or sign the necessary documents, if required.

If you need something for your university, employer or visa before the contract is ready, we can provide:

• a booking confirmation

• a VISA confirmation

A sample Tenancy Agreement can also be shared for information so you can see the structure and main rules.

Check out the BOOKING section

• The final contract is prepared and sent a few days before your arrival.

• We wait until this moment because then we have the most accurate information: final dates, roommates, travel changes, and any landlord updates.

You still have time to:

• read everything carefully,

• ask questions,

• share the contract with your parents or advisor before signing.

Check out the STAY section

Yes, in most cases we or the landlord can provide:

• a confirmation of your tenancy and

• a statement of rent paid, based on the records you and the landlord have kept.

If you know you will need this for your university, employer or future landlord, it is helpful to:

• keep your own proof of payments (bank statements, transfer confirmations), and

• request the confirmation before or shortly after your move-out, while everything is still fresh.

Check out the STAY section

Monday to Friday – 09:00 to 17:00 (local time).

During these hours we handle:

• booking confirmations and payments,

• contract and document preparation,

• coordination of check-ins and check-outs,

• support and communication with you and the landlords.

Outside these hours, our response may be delayed until the next working day.

You do not pay the service fee just for sending preferences or asking for advice.

You pay the service fee only when you book a specific property from our offer or you extend your stay in one of our properties.

And after we confirm all the details with your landlord.

If our current portfolio:

• doesn’t match your dates,

• doesn’t fit your budget, or

• doesn’t have the features you need,

then, unfortunately, we may not be the right solution at that particular moment.

You can:

• ask us if there are new properties coming soon,

• check back later to see if our offer has changed,

• combine our options with other channels you are using.

We prefer to be honest and transparent rather than promise to “find something” when we know we only work with properties that are already in our system.

No. HomeInZagreb does not search the whole market on individual request for each tenant.

We work with a fixed portfolio of verified apartments and rooms from our partner landlords. You choose your accommodation from the properties we already have in our listing, instead of us going out and searching the city for a custom apartment.

Each property will indicate one of the following options:

A) Consent via eVisitor (short stay only, up to 90 days)
The landlord registers your stay in eVisitor within 24 hours of arrival. This applies to tourist or short stays only and does not replace MUP temporary residence procedures for semester-long or longer stays.

B) Notarized landlord consent (MUP-ready)
The landlord provides notarized consent, usually through a notarized lease agreement or a notarized owner’s declaration. This generally simplifies the process and usually means the landlord does not need to appear in person.

C) Landlord consent in person (at MUP/police station)
If the required documents are not notarized, the landlord will need to appear in person at the MUP/police station to provide consent or sign the necessary documents, if required.

The landlord pays for:

• repairs of major installations and appliances (heating system, electrical system, fridge, washing machine, serious plumbing issues), unless the problem is clearly caused by improper use.

The tenant pays for:

• damage caused by misuse, negligence or accidents

• small, routine items like light bulbs, batteries, minor drain cleaning if blocked by hair or food.

If something stops working:

1. inform the landlord as soon as possible.

2. explain what happened and when.

3. do not try risky DIY repairs that could make things worse.

Normal wear and tear is the gradual, expected change that happens with responsible use over time, for example:

• slightly worn chair legs,

• minor marks on the floor or walls,

• small signs of usage on appliances.

Damage is something caused by negligence, misuse or accidents, such as:

• broken furniture,

• large holes or many screw marks in walls,

• deep stains on mattresses, sofas or carpets,

• mold caused by not ventilating and not cleaning,

• broken windows, doors, or locks.

Yes.

If your contract says rent starts on September 1, but you arrive on September 5, you still pay rent from September 1.

You have the right to use the apartment from the start rent date, and the landlord is keeping it empty for you from that day. Choosing to arrive later is your personal decision, but it does not change the rent start date.

Check out the MOVE IN section

Yes. Your move-in date (the day you physically arrive and take the keys) can be different from the start rent date (the day your rent obligation begins).

The start rent date is the date from which:

• the landlord is keeping the apartment reserved only for you, and

• you are legally obligated to pay rent,

even if you choose to arrive a few days later.

Check out the MOVE IN section

Check out the STAY section

In EUR,the costs of the transactions should be covered by the client, a full amount should be received as stated on the offer.

Stay calm and respectful:

• Listen to the complaint and try to reduce noise or adjust behavior if it is reasonable.

• If the situation continues or becomes uncomfortable, inform the landlord and HomeInZagreb in writing, explaining what happened.

• Avoid shouting or escalating the situation in hallways or common areas.

Consistent complaints from neighbors can lead to landlord pressure and, in serious cases, termination of the tenancy, so it’s important to react early and constructively.

Check out the STAY section

In most cases, pets are not permitted unless the landlord has given explicit written approval in advance.

If a pet is allowed by special agreement, you may still be:

• responsible for any damage or additional cleaning related to the pet, and

• required to keep the apartment free from odors, pet hair, and noise disturbance.

Bringing a pet without prior permission may be considered a breach of contract and could result in:

• additional charges, and

• possible termination of the tenancy.

Mould needs moisture + poor ventilation.

Common sources of moisture:

• steam from showering,

• cooking without lids or extractor,

• drying clothes inside,

• breathing (especially in small, closed rooms),

• leaks from pipes or roofs (less common, but serious).

If the air is humid and the room is not ventilated, moisture sits on cold surfaces (corners, windows, outside walls) and mould starts to grow there.

Check out the DAMAGE section

Check out the MOULD section

Mould and excessive humidity are a big problem in rental properties – for health, for the building, and for the deposit.

In many cases, mould and damp patches are caused not by a “bad apartment”, but by:

• not ventilating enough,

• drying clothes inside with windows closed,

• very little cleaning,

• not using heating correctly, especially in winter.

If this continues for months, it can lead to:

• damaged walls, furniture and windows,

• strong odours and visible black/green spots,

• complaints from landlords,

• deductions from the deposit for cleaning and repairs.

We want to help you avoid these problems and protect both your health and the property.

Check out the DAMAGE section

Check out the MOULD section

Tenants are responsible for meeting their own immigration and stay registration requirements.

We provide guidance and support throughout the process, and we clearly indicate what each landlord or property is willing to provide, such as eVisitor registration, notarized consent, or in-person consent.

EU/EEA/Swiss citizens staying longer than 3 months
Must register their temporary residence no later than 8 days after the end of the first 3 months of stay.

Non-EU citizens with approved temporary stay
Must register their address within 3 days of entry.

Each property will indicate one of the following options:

A) Consent via eVisitor (short stay only, up to 90 days)
The landlord registers your stay in eVisitor within 24 hours of arrival. This applies to tourist or short stays only and does not replace MUP temporary residence procedures for semester-long or longer stays.

B) Notarized landlord consent (MUP-ready)
The landlord provides notarized consent, usually through a notarized lease agreement or a notarized owner’s declaration. This generally simplifies the process and usually means the landlord does not need to appear in person.

C) Landlord consent in person (at MUP/police station)
If the required documents are not notarized, the landlord will need to appear in person at the MUP/police station to provide consent or sign the necessary documents, if required.