If you need something for your university, employer or visa before the contract is ready, we can provide:

• a booking confirmation

• a VISA confirmation

A sample Tenancy Agreement can also be shared for information so you can see the structure and main rules.

Check out the BOOKING section

• The final contract is prepared and sent a few days before your arrival.

• We wait until this moment because then we have the most accurate information: final dates, roommates, travel changes, and any landlord updates.

You still have time to:

• read everything carefully,

• ask questions,

• share the contract with your parents or advisor before signing.

Check out the STAY section

Yes, in most cases we or the landlord can provide:

• a confirmation of your tenancy and

• a statement of rent paid, based on the records you and the landlord have kept.

If you know you will need this for your university, employer or future landlord, it is helpful to:

• keep your own proof of payments (bank statements, transfer confirmations), and

• request the confirmation before or shortly after your move-out, while everything is still fresh.

Check out the STAY section

HomeInZagreb and the landlord can:

• provide the necessary housing documents (for example, tenancy agreement or confirmation of accommodation),

• inform you in general terms that registration of stay is required under Croatian law.

However, the legal responsibility to:

• understand the rules,

• follow the correct procedure, and

• respect deadlines,

belongs to you, the tenant.

You must check official sources (police, Ministry of Interior, embassy, university) and complete all steps yourself. HomeInZagreb and the landlord cannot be responsible for your immigration or legal status.

Check out the STAY section

Stay calm and respectful:

• Listen to the complaint and try to reduce noise or adjust behavior if it is reasonable.

• If the situation continues or becomes uncomfortable, inform the landlord and HomeInZagreb in writing, explaining what happened.

• Avoid shouting or escalating the situation in hallways or common areas.

Consistent complaints from neighbors can lead to landlord pressure and, in serious cases, termination of the tenancy, so it’s important to react early and constructively.

Check out the STAY section

In most cases, pets are not permitted unless the landlord has given explicit written approval in advance.

If a pet is allowed by special agreement, you may still be:

• responsible for any damage or additional cleaning related to the pet, and

• required to keep the apartment free from odors, pet hair, and noise disturbance.

Bringing a pet without prior permission may be considered a breach of contract and could result in:

• additional charges, and

• possible termination of the tenancy.

If you lose the keys or damage the lock:

• you must inform the landlord immediately,

• the landlord may need to change the cylinder and keys for security reasons,

• the cost of new keys and lock is usually your responsibility.

If you do not pay directly, these costs can be deducted from your deposit at the end of the tenancy.

The landlord pays for:

• repairs of major installations and appliances (heating system, electrical system, fridge, washing machine, serious plumbing issues), unless the problem is clearly caused by improper use.

The tenant pays for:

• damage caused by misuse, negligence or accidents

• small, routine items like light bulbs, batteries, minor drain cleaning if blocked by hair or food.

If something stops working:

1. inform the landlord as soon as possible.

2. explain what happened and when.

3. do not try risky DIY repairs that could make things worse.

Normal wear and tear is the gradual, expected change that happens with responsible use over time, for example:

• slightly worn chair legs,

• minor marks on the floor or walls,

• small signs of usage on appliances.

Damage is something caused by negligence, misuse or accidents, such as:

• broken furniture,

• large holes or many screw marks in walls,

• deep stains on mattresses, sofas or carpets,

• mold caused by not ventilating and not cleaning,

• broken windows, doors, or locks.

Before the inspection and key handover, you should:

• remove all your personal belongings,

• clean the apartment thoroughly (including kitchen, bathroom, floors, and fridge),

• dispose of trash and food,

• return any items that belong to the landlord to their original place,

• make sure all keys are ready to be returned.

You can also take your own photos of the apartment and meter readings. A clean, well-presented apartment reduces the risk of deductions from the deposit.

If you want to stay longer:

1. Contact HomeInZagreb as early as possible (usually at least 1–2 months before your contract ends).

2. We will check with the landlord if an extension is possible and under which conditions.

3. An extension is usually treated like a new booking, which can mean:

• a new service fee,
• possibly a new deposit arrangement, and
• a new contract with updated dates and, in some cases, a new rent amount.

Do not assume your stay is automatically extended. You need a new written agreement.

Even if your stay ends on a fixed date, it is helpful to:

• confirm your move-out date and time with the landlord and/or HomeInZagreb in advance,

• agree on when the final inspection and key return will take place.

This avoids misunderstandings and helps plan cleaning, inspections, and potential new tenants. The legal end date is in the contract, but practical coordination is still important.

Check out the MOVE OUT section