Generally, no.

After move-in:

• There are no refunds of the deposit or service fee under any circumstances, except in the specific case of “material non-conformity” reported within 24 hours

If you cancel less than 14 days before your move-in date:

• No refund of any kind will be provided:

  • no refund of the service fee, and

  • no refund of the deposit.

The landlord and HomeInZagreb may, at their sole discretion, offer a partial refund only in proven cases of force majeure, such as:

• serious illness,

• border closure,

• natural disaster,

and only if supported by official documents. This is not guaranteed; it is purely discretionary.

If you cancel after 48 hours from the initial payment (and before move-in):

• The service fee is strictly non-refundable.

• The deposit is non-refundable, unless a replacement tenant is found and approved by both:

  • the Landlord, and

  • HomeInZagreb.

If such a replacement tenant is approved for the same rental term and conditions:

• 100% of the deposit is refunded,

• minus a €50 administrative fee for coordination and transaction costs.

So after 48 hours, the only way to get your deposit back is to have a suitable replacement tenant formally approved.

If you cancel in writing within 48 hours of your initial payment (service fee or deposit):

• You receive a full refund of what you paid,

• minus a €50 administrative fee to cover coordination and transaction costs.

This is the only period where both the service fee and deposit are almost fully refundable.

This is a strict cancellation policy. It applies to:

• the Client Brokerage Agreement (service fee, deposit, booking), and

• the Lease Agreement (your tenancy with the landlord).

In short:

• There is a small flexible window right after payment (48 hours).

• After that, service fees are non-refundable and deposits are only refundable in limited situations.

• After move-in, almost no refunds are possible, except in very specific cases of “material non-conformity” within 24 hours.

• Early termination during the lease has clear financial consequences for the tenant.

The total rent for the property usually stays the same, regardless of how you split it among yourselves.

• If several tenants sign the contract, they are usually jointly responsible for the full rent amount, not just their “share”.
• How you divide the payments between roommates is a private arrangement between you, but it does not change your joint responsibility toward the landlord.

Important:

If one tenant leaves the property before the contract expiration, the remaining tenants are still responsible for covering the full rent amount for the property, unless the landlord agrees in writing to change the contract or to accept a new tenant as a replacement.

This means:

• the landlord can still request the full monthly rent,
• the remaining tenants must arrange between themselves how to cover the amount, and/or
• they may, with landlord and agency approval, find a replacement tenant to share the rent.

Practical tips:

• Check the rent amount, due date and what is included before signing.

• Set a reminder a few days before each due date.

• Keep proof of every payment.

• If you expect a delay, inform the landlord early and try to agree on a short-term solution.

• Never assume “the deposit will cover it” unless this is clearly agreed in writing.

The total rent for the property usually stays the same, regardless of how you split it among yourselves.

• If several tenants sign the contract, they are usually jointly responsible for the full rent amount.

• How you divide the payments between roommates is a private arrangement between you.

Make sure you have a clear agreement among yourselves about who pays how much and when to avoid internal conflicts.

If you extend your tenancy (for example, stay for another semester or another year):

• the landlord may offer the same rent or

• propose a new rent amount in a new contract or extension agreement.

Extensions are treated like a new agreement in many cases, so:

• rent conditions (amount, due date) and

• HomeInZagreb service fee for the extension

will be communicated to you before you confirm the extension.

Rent changes depend on what is written in your Tenancy Agreement.

Some contracts:

• fix the rent for the entire duration (no increases),

• include annual indexation (adjustments based on inflation/index), or

• allow a rent increase after a certain period (e.g. at renewal), with written notice.

If there is no clause allowing rent increases during the fixed term, the rent usually stays the same until the end of that period, unless you and the landlord agree in writing to change it.

If you leave earlier than the date in the contract:

• you normally remain responsible for rent until the end of the fixed period, unless:

  • the landlord agrees in writing to end the contract earlier, or

  • a new tenant is found and accepted under the conditions agreed with the landlord.

Early departure without agreement can be considered a breach of contract and may lead to:

• the landlord keeping part or all of your deposit, and

• a request to pay the remaining rent for the agreed period.

Always check the termination / early exit section of your contract before making decisions.

As a rule: No.

• The deposit is not a prepayment of rent.

• You must continue to pay monthly rent as usual until the end of your tenancy.

Only if there is a clear written agreement with the landlord (signed or confirmed in writing) that the deposit will be used as payment for the last month’s rent can this be done. Without such a written agreement, skipping the last rent payment and “using the deposit” is considered unpaid rent.