Right after move-in, within the first 48 hours, you should:

• Quickly review the main rooms and equipment,
• Take photos of the condition and meter readings (if applicable)
• Report any problems as described above.
• Inform the landlord if there are any problems.

Check out the MOVE IN section

On your move-in day, you will usually meet your landlord (and sometimes a member of the HomeInZagreb team) at or in front of the property at the agreed time.

Welcome & meeting point
You meet the landlord / our representative at the property. Please make sure to inform the landlord and/or our team immediately if your arrival time changes (flight delays, traffic, etc.), so we can adjust the check-in time.

Key handover
The landlord or our team member will hand over the keys and confirm how many sets of keys you receive and how to use them (building door, mailbox, garage, etc.).

Tour of the property
You will get a short tour of the apartment/room/house: main rooms, appliances, heating/cooling, hot water, rubbish disposal, and any important building details.

Instructions & rules
The landlord usually stays a bit longer to:

• explain how to use appliances and amenities (heating, washing machine, internet router, etc.),
• go through house rules (quiet hours, smoking, guests, common areas),
• answer any initial questions you might have.

This is a good moment to ask questions, clarify anything you don’t understand, and make your own notes or photos of meter readings and the general condition of the property.

Check out the MOVE IN section

Your move-in is considered confirmed when:

• You have received a formal confirmation email from HomeInZagreb with your property details and start date, and
• All required initial payments and documents have been received, and
• Your Tenancy Agreement is signed.

The move in date & time are scheduled few days prior to your arrival, the most important thing to do is inform HomeInZagreb on your exact arrival time and date as soon as you know it.

Check out the MOVE IN section

Before you can receive the keys and move into the property, you must have:

Paid all required upfront amounts, which typically include

• first month’s rent (to the landlord) if the date is due prior to move in
• security deposit (to HomeInZagreb),
• service fee (to HomeInZagreb),
• sign the Tenancy Agreement
• Provided the required documents (e.g. ID/passport, proof of studies or employment, and any other documents requested in your offer).
• Confirmed your arrival date and approximate time with HomeInZagreb / the landlord in advance (as early as possible so check-in can be organised)

If any of these points are missing, check-in may be delayed or rescheduled.

Check out the MOVE IN section

• This cancellation policy is governed by the laws of the Republic of Croatia.

• All disputes are handled by the competent court in Zagreb.

All cancellations must:

• be made in writing,

• be sent by email to: of****@**********eb.com.

Important:

• Verbal or informal messages (e.g. WhatsApp, SMS, phone calls, social media) are not valid for cancellation.

• The effective date of cancellation is the date when HomeInZagreb confirms receipt in writing (by email).

Cancellation is not considered active when you send the email, but when you receive written confirmation from HomeInZagreb.

“Force majeure” means events beyond reasonable control, such as:

• natural disasters,

• war,

• pandemics,

• government restrictions.

In such situations:

• Neither the landlord nor HomeInZagreb is liable for non-performance caused by these events.

• Any refunds are not guaranteed and are entirely discretionary.

• If any refunds are given, they may include only unused portions of rent and never include the service fee (service fees remain non-refundable).

How long do I have to move out after termination?

Once the lease is terminated (by you or the landlord):

• You must vacate the property within 7 days of written notice,

• unless a different move-out deadline is mutually agreed in writing.

Failing to move out within this period can lead to further legal consequences and costs.

The landlord may terminate the lease and retain your deposit if:

• rent or utilities are more than 15 days overdue,

• you breach any provision of the contract, or

• you use the property unlawfully, for an unauthorized purpose, or in a way that is contrary to the agreed use of the property under the contract, including failing to keep the property reasonably clean, causing mold, or causing damage to the property, furniture, equipment, or appliances.

In such cases, the landlord may both:

• terminate the lease, and

• retain your deposit.

If you, the tenant, terminate the lease before its expiration:

• The deposit is fully forfeited to the landlord (you lose 100% of it).

• You may remain liable for rent during:

  • the notice period, or

  • the full fixed term,
    unless a replacement tenant acceptable to both the landlord and HomeInZagreb is found.

• Any unpaid utilities or damages:

  • will be deducted from the deposit, or

  • invoiced separately if the deposit is not enough.

If you report issues after 24 hours from move-in:

• Any matters related to cancellation and refund are then governed only by the Lease Agreement.

• HomeInZagreb has no refund or liability obligations in relation to cancellation.

You can still communicate with the landlord and HomeInZagreb, but the special “material non-conformity” protection no longer applies after the first 24 hours.

“Material non-conformity” means that, when you move in, the actual property is significantly and seriously different from what was agreed and advertised – for example:

• the property is uninhabitable

• there are serious safety hazards.

If this happens:

1. You must report it within 24 hours of move-in.

2. You must provide photo or video evidence clearly showing the problem.

3. HomeInZagreb and the Landlord will review your claim together.

If your claim is verified and accepted, you may:

• be relocated to equivalent accommodation, or

• receive a partial refund of up to 50% of the deposit, depending on:

  • the situation, and

  • the number of days you have stayed.