In short: structure, support and transparency.

With HomeInZagreb you get:

• Verified properties we have seen and evaluated,

• Clear contracts and written rules (service fee, deposit, rent, utilities, cancellation, cleaning, etc.),

• An agency in the middle that understands both sides and can help solve issues,

• Support throughout your whole stay, not just at booking,

• Guidance on registration of stay, obligations, and processes.

You still rent from the landlord, but you are not alone in the process – you have HomeInZagreb as a professional, experienced partner working to keep the relationship fair and transparent for everyone.

Yes. Our team is:

• highly educated in fields such as real estate, law, international relations, and business,

• experienced in working with international students and universities,

• familiar with Croatian housing regulations and local practices.

We continually update our knowledge to follow new rules, market changes and best practices, so we can provide reliable and up-to-date information.

HomeInZagreb has more than 15 years of experience working with:

• international and local students,

• young professionals and expats,

• private landlords and institutional owners in Zagreb.

Over the years, we have:

• handled thousands of bookings and tenancies,

• seen most common problems and misunderstandings,

• built procedures and documents to prevent or reduce issues.

This experience helps us anticipate potential problems and guide both tenants and landlords towards practical solutions.

Yes. While we do not provide cleaning ourselves, we can:

• recommend or connect you with cleaning service providers that other tenants or landlords have used,

• help you explain to the cleaner what needs to be done (for example, move-out cleaning to match the condition at move-in),

• remind you of the landlord’s expectations regarding cleanliness at check-out.

The contract and payment with the cleaning company are usually between you and the provider, but we are happy to help you find and coordinate if needed.

We are available for the entire duration of your stay, not just at booking.

You can contact us if:

• you have questions about your contract, payments, or obligations,

• there are communication issues with the landlord,

• you are unsure what to do about repairs, cleaning, check-in/check-out,

• you are planning an extension or early departure and want to understand the process.

We do our best to answer quickly, give you clear information, and if needed, talk to the landlord on your behalf.

Yes. HomeInZagreb informs you about who you need to contact.

We typically:

• explain who is responsible for registering you (usually the landlord, sometimes the tenant with landlord’s documents),

• provide basic guidance and point you to the relevant authorities and links.

We are not a government office and cannot register you ourselves, but we make sure you are aware of the rules, so you can complete the process correctly with the landlord and the competent authorities.

We don’t just help tenants – we also help landlords to:

• understand the needs and habits of international students and young professionals,

• prepare and present their property in a way that suits this target group,

• stay informed about legal and practical obligations (contracts, registration of stay, taxes, etc.),

• get structured feedback from tenants so they can improve the property over time.

This balanced approach makes cooperation smoother and increases the chances of a stable, long-term tenancy for everyone.

We see ourselves as a bridge between tenants and landlords.

For tenants, we:

• communicate your needs and expectations to the landlord, including budget, rental duration, study or work schedule, and lifestyle

• encourage landlords to act responsibly, respect the contract, and respond to justified requests

• help make sure you are informed about your rights and obligations

• step in and communicate on your behalf in case of misunderstandings or conflicts

While we cannot require landlords to act beyond their legal rights, we always advocate for fair and reasonable behavior, with the goal of protecting both the tenant and the long-term landlord-tenant relationship.

Yes. Before we start working with a property, we visit and inspect it in person whenever possible.

During this process we typically:

• check the basic condition of the apartment (structure, furniture, equipment),

• verify that the description matches reality (number of rooms, size, amenities),

• look at the building and surroundings (access, noise, general environment),

• discuss with the landlord what kind of tenant profile is suitable for that property.

Our goal is to list only properties that are real, existing, and suitable for long- or mid-term stays.

Yes. If something feels wrong:

• Inform the landlord about the issue (in writing when possible), and

• Contact HomeInZagreb so we can help you:

  • describe the problem clearly,

  • document it with photos if necessary,

  • communicate constructively with the landlord,

  • understand what is and isn’t covered by your contract.

However, it’s important to understand:

• HomeInZagreb cannot be held responsible for structural issues, landlord’s furniture choices, local internet performance, or provider delays.

• We act as a mediator and support, not as the owner.

During your stay, HomeInZagreb is here to:

• Inform you about relevant rules and regulations related to your accommodation

• Make sure you are aware of the registration of stay requirements in Croatia and what needs to be done

• Help you communicate with the landlord if there are problems or misunderstandings

• Be available for the whole period of your stay for questions related to your tenancy, payments and general guidance

• Help you get in touch with cleaning service companies if you want professional cleaning (for example, during your stay or for move-out)

We are not the landlord, but we remain your constant point of contact and support throughout your stay.

Because each property belongs to a different landlord with their own:

• budget
• taste and preferences
• renovation history
• choice of providers and equipment

HomeInZagreb:

• tries to describe and photograph each property as accurately as possible
• may give general recommendations to owners
• …but we do not control how much each landlord invests, what furniture they choose, or which internet speed/package they pay for. That’s why two apartments can look and feel very different, even in the same area.