You should inform your landlord first, and then if the problem persists or if you need any additional support you can inform HomeInZagreb as well.

However, it’s important to understand:

• HomeInZagreb will

  • listen to your concern,

  • help you document the issue,

  • inform the landlord and suggest solutions,

  • explain what is and isn’t covered by the contract.

• But HomeInZagreb cannot be held responsible for:

  • structural issues in the building,

  • landlord’s choice of furniture, decoration, or internet speed,

  • delays from external providers (internet, electricity, etc.),

  • any decision a landlord is legally allowed to make under the contract.

We act as a mediator and support, not as the owner.