Because we are not the owners.

We cannot:

• Order repairs, replacements or renovations without the landlord’s approval

• Change furniture, equipment, internet provider or utility setup on our own

• Offer refunds or rent reductions on the landlord’s behalf without agreement

We can:

• Forward your request and clearly describe the problem

• Advise both sides on what is reasonable

• Push for a solution within what is possible

• Help document issues (photos, written reports) and keep communication clear

But the final decision and cost approval always belong to the landlord.