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F.A.Q.

Tenants/Cancellation
What is the general idea of the cancellation policy?

This is a strict cancellation policy. It applies to:

  • the Client Brokerage Agreement (service fee, deposit, booking), and

  • the Lease Agreement (your tenancy with the landlord).

In short:

  • There is a small flexible window right after payment (48 hours).

  • After that, service fees are non-refundable and deposits are only refundable in limited situations.

  • After move-in, almost no refunds are possible, except in very specific cases of “material non-conformity” within 24 hours.

  • Early termination during the lease has clear financial consequences for the tenant.