“Material non-conformity” means that, when you move in, the actual property is significantly and seriously different from what was agreed and advertised – for example:

• the property is uninhabitable

• there are serious safety hazards.

If this happens:

1. You must report it within 24 hours of move-in.

2. You must provide photo or video evidence clearly showing the problem.

3. HomeInZagreb and the Landlord will review your claim together.

If your claim is verified and accepted, you may:

• be relocated to equivalent accommodation, or

• receive a partial refund of up to 50% of the deposit, depending on:

  • the situation, and

  • the number of days you have stayed.