In general, the service fee is non-refundable.

According to the cancellation rules:

• If you cancel within 48 hours of your first payment, you can receive a refund of what you paid minus a €50 administrative fee.

• If you cancel after 48 hours, the service fee is strictly non-refundable, regardless of the reason.

After 48 hours, even if you cancel, the service fee remains with HomeInZagreb because the agency work (search, matching, reservation, coordination) has already been done.