It depends on the type of problem:

• Property issues (appliances, heating, plumbing, windows, furniture, general condition)
  → Responsibility of the landlord.
  → HomeInZagreb can help coordinate, but cannot perform repairs or make decisions instead of the owner.

• Administrative / booking / payment process questions (service fee, deposit handling, contract process, cancellation policy)
  → Responsibility of HomeInZagreb, as your agency.

In all cases, you can inform both:

• the landlord for practical/technical issues, and

• HomeInZagreb if you need help with communication or understanding the process.