The security deposit (amount shown in the Basic Terms) is paid as a guarantee that you will:

• pay rent and utilities, and

• take care of the apartment and follow the contract.

At the end of the tenancy, the landlord returns the deposit within a reasonable time, but can legally:

• wait for final utility bills and

• check and repair any damage before returning it.

The landlord can keep all or part of the deposit if:

• you terminate the contract early,

• you owe rent or utilities, or

• there is damage or cleaning needed beyond normal wear and tear.

The deposit cannot be used as rent or utilities during the contract, unless the landlord and tenant make an exceptional, written agreement for the last month’s utilities.

Yes, absolutely.

Your parents (or another person/company) can pay the service fee and deposit for you. This is very common.

Even if your parents pay:

• you are still the tenant,

• you sign the Tenancy Agreement (if you are an adult), and

• you are responsible for rent, utilities, cleaning and behaviour in the property.

The person who pays is helping you financially, but the legal responsibility for the tenancy stays with you.

If you do not pay the service fee and deposit by the deadline:

• your booking is not confirmed, and

• the landlord and HomeInZagreb may release the property and offer it to other tenants.

If you need more time, you must contact HomeInZagreb before the deadline. If we agree on an extension in writing, we will adjust your deadline. If not, the provisional reservation may expire automatically.

After HomeInZagreb receives your service fee and deposit:

• We send a booking confirmation to you and to the landlord.
• We prepare and coordinate the Tenancy (Lease) Agreement between you and the landlord.
• We confirm your move-in date and start organising the check-in (time, meeting point, key handover).

From this moment, your booking is considered confirmed, and the cancellation policy and other agreed conditions apply.

Once the landlord has accepted your inquiry, HomeInZagreb will send you a payment request (offer/invoice) for the:

• service fee (paid to HomeInZagreb), and

• security deposit (usually held by HomeInZagreb on behalf of the tenancy but transferred to the landlord bank account).

You must pay the service fee and deposit within the deadline indicated in the email/offer.

If you do not pay by the deadline and do not request any extension, the provisional reservation may be automatically cancelled.

No.

When the landlord accepts your inquiry, the property is provisionally reserved for you, but the booking is not yet fully confirmed.

Your booking becomes fully confirmed only when:

1. You receive a payment request for the service fee and security deposit,

2. You pay the service fee and deposit within the given deadline, and

3. HomeInZagreb sends written confirmation documents to both you and the landlord.

Before these payments are received and confirmed, the landlord and HomeInZagreb may still offer the property to other interested tenants if you do not proceed.

No.

• You do not pay the service fee or deposit before the landlord accepts your inquiry.
• Only after the landlord confirms that they are happy to accept your booking for the proposed dates will HomeInZagreb send you a payment request for the service fee and deposit.

The landlord may terminate the lease and retain your deposit if:

• rent or utilities are more than 15 days overdue,

• you breach any provision of the contract, or

• you use the property unlawfully, for an unauthorized purpose, or in a way that is contrary to the agreed use of the property under the contract, including failing to keep the property reasonably clean, causing mold, or causing damage to the property, furniture, equipment, or appliances.

In such cases, the landlord may both:

• terminate the lease, and

• retain your deposit.